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40 Cards in this Set

  • Front
  • Back


There is no one way to tell if someone is lying


3 key characteristics of groups

1: shared identity. 2: common goals. 3: interdependent relationships

shared identity

at least one part of your identity is shared with a group.

common goals

reason for being in a group

interdependant relationship

you have to be some level dependent on others in your group

stages of group development

forming, storming, norming, performing, adjourning.


when you're feeling it out. first encounters. figuring out where your place is.


conflict. very important role.


when things/behavior start to normalize


when things get going. task gets accomplished.


going separate ways


trying so hard to avoid conflict usually generates more conflict. groupthink is NOT ideal


expressed struggle between 2 or more parties who perceive incompatible goals, scarce resources, and interference from another party. this creates a barrier to achieving a particular goal.


conflict isn't vital to relationships


conflict is an example of which of the 4 core theories?

relational dialects

hard power

power someone has based on brute physical force

soft power

social, mental power. power you get from communicating

approaches to conflict

avoidance, accommodation, competition, compromise, collaboration


someone who doesn't like conflict. stays in conflict long enough to end it. this builds resentment.


someone who enjoys conflict. someone who wants to argue just to be right


giving up part of what you want in exchange for your partner getting what they want. meeting 1/2 way


figuring out a way so both parties are satisfied in resolution


avoiding the situation completely

distributive bargaining

competitive negotiation strategy. 1 loser 1 winner

integrative bargaining

actually interested in someone else's interests. working to create a mutually beneficial solution

classical management theory

organization is seen as a machine. efficiency and effectiveness. individual is seen as replaceable. communication is top down.

humanistic approach

organization is viewed as a family. social exchange theory. efficiency and effectiveness achieved through employee satisfaction. happy employee=productive employee. communication is up, down, and across.

systems theory

newest. organization as a living organism. effectiveness and system survival. individual is only important in the context of relationships and interdependence.

productive conflict

healthy and managed effectively. it fosters healthy debate and leads to better decision making

unproductive conflict

conflict that is managed poorly and has a negative impact

conflict triggers

inaccurate perceptions, imcompatable goals, unbalanced costs and rewards, provocation

inaccurate perceptions

misinterpretation. most common

incompatable goals

when two people want different things

unbalanced costs and rewards

social exchange theory


aggression, identity management, lack of fairness, incompetence, relationship threats

stages of conflict management

differentiation phase, integration phase, problem-solving solution plase

media richness

the degree to which a media channel is communicative

big T truth

universal truth. doesn't change. consistently true

little t truth

subjective truth. changes in context.


the attempt to convince someone that something is false