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52 Cards in this Set

  • Front
  • Back
communication
conscious or unconscious intentional or unitentional process of which feelings are expressed verbally or non verbally
types of comm
interpersonal, intrapersonal, public
perceptual filters
how messages are encoded and decoded
types of noise (7)
environmental, physiological, semantic, syntactical, organizational, cultural, pyschological
models of comm
linear (encode & send thru one channel), interactional (encode and send thru 1 or more channels), transactional (simultaneous processing messages)
language
system of human communication based on speech sounds used as arbitrary symbols
gestural theory
lang evolved from hand movements....GESTURESSSSSS
cybernetic process
input-->storage-->stimulus-->search-->recall-->output
lang explosion theory
comm skills built from core early in life
signif. other theory
understanding of self built on those that react and comment on our lang., actions, ideas...
lang. instinct theory
lang is human instinct wired into brains by evolution
social construction of reality theory
world and how we deal with it shapes how we talk about it
connotative meaning vs connotative word
connotative meaning-->associated w/ words or to which we attach implications
connotative word--> implied/suggested meaning
semantics
relationship of lang. and meaning
phatic lang
reinforces relationship between participants in communicative exchange
emotive lang
emotional connotative words to express feelings, attitudes, and emotion of speaker
cognitive lang
conveys info
rhetorical lang
influences thoughts and behavios
identifying lang
centers on naming of things
facsics
facial communication
ocalics
eye comm
gestics
gestures-->speech independent & speech related
emblems
non verbal acts w/ direct verbal translation
illustrators
kinesics w/speech to aid in description (pointing)
affect displays
facial gestures that show emotion and feeling
regulators
non verbal acts that maintain control between people
adaptors
movements that accompany boreddom, show internal feelings, or regulate a situation
haptics
use of touch as comm

touch avoidance
body synchronomy
artifacts
things that adorn body and send messages to others
halo effect vs. devil effect
halo-->positive ideas of a person b/c of how they look

devil-->negative ideas b/c of apperance
proxemics
operation within social and personal space
paravocalics
vocal effects accompanying words, not words themselves
chronemics
how one handles and structures their time
olfactics
study of smell
aesthetics
study of comm of a message or mood thru color or music
gustorics
study of taste communicates
Johari Window
I. Free Area
II. Blind Area
III. Hidden Area
IV. Unknown Area
Concepts of Interpersonal Comm (9)
1. Comm takes place within a system
2. We teach others how to treat us
3. We comm. what and who we are
4. Much of our interpersonal comm based on want for others to act n feel like us
5. meaning in ppl, not words
6. we cannot not comm
7.people react to our actions
8.we expect to achieve happiness
9. We cannot always have same understanding n feelings as others
Compliance
pregiving
liking
promise
threat
self-feeling
esteem
debt
power
expert
referent
reward
coercive
legitimate
classic theory of self
spiritual(what we think/feel)
material(represented by possesions
social(interactions w/others)
physical(physical being)
degree of comm apprehension(low-->moderate)
normal shyness
extreme shyness
social anxiety
severe social anxiety
relational fusion
one partner defines reality for the other
holistic thinking
doesn't dissect events or concepts....like storytelling
levels of conflict (7)
1. No conflict
2. Latene conflcit (one senses conflict/other does)
3.Problems to solve(epxress & confront problems)
4.Dispute
5.Help
6.Fight or Flight
7.Intractability
fair fighting
people working toward an amicable solution to the problem
DESC scripting
Describing, Expressing, Specifying, and Stating consequences
Types of Interview Questions
-direct
-open ended
-closed ended
-bipolar
-leading
-loaded
-yes-response
-mirror
-probes
Problem Solving Cycle
-define problem
-analyze problem
-select & plan solution
-Execute and evaluate solution
-Carry Through
Groups
Small groups-usually 3-12 ppl

group group-more than a dozen ppl
5 phases of group operation
norming-group comes together & gets to know each other
storming-conflict errupts
conforming-groups that get thru storming phase
performing-action stage
adjourning-go out of existence
ways for being dishonest
plagirism--cheating--fabrication--facilitaion