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39 Cards in this Set
- Front
- Back
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What is the Code of Conduct |
A code of conduct is a set of rules outlining the social norms and rules and responsibilities of, or proper practices for, an individual, party or organization. Related concepts include ethical, honor, moral codes and religious laws |
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Why is communication so important to us? |
It is the interchange of thoughts, feelings and opinions through sharing to establish and maintain relationships with others. |
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Explain Cultural Sensitivity |
Implies that the provider possesses some basic knowledge of and constructive attitudes towards the health traditions observed among the diverse cultural groups found in the setting in which they are practicing. |
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Explain Stereotyping |
A result of incomplete or distored information accepted as fact without question |
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Personal ethics are influenced by culture |
True |
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What is confidentiality and who can you share information with? |
Your obligation to keep the client's personal information private. Personal information can only be shared with written consent or with supervisors or other care providers. |
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What is Obligation to do no harm? |
As a caregiver, you must not cause your client harm. |
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What is autonomy? |
To be one's own person, to live one's life according to reasons and motives that are taken as one's own. |
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What are personal ethics? |
The principals that guide how we behave in every day life. Honesty, integrity, caring, fairness, consistsncy, acceptance |
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List 6 characteristics of an effective team. |
1. Depend on everyone in the group 2. Each member has to be willing to contribute 3. Take into consideration of each person's resources 4. Relaxed climate for communication 5. Learn from mistakes 6. Member rolls are defined 7. Members have to actively participate 8. Feed back is asked for, and given freely |
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Explain the difference between hearing and listening. |
Hearing is only hearing the words spoken. Listening means hearing not only the words, but the feelings, thoughts, and emotions portrayed through body language |
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Interest is involved in setting priorities. |
False. |
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Types of non-verbal communication. |
Facial Expressions eye contact gestures posture time physical appearance vocal cues touch odor silence distance objects |
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Why is feedback important? |
It is a way of helping another person to consider changing behavior. It helps keep behavior "on target" and leads to better goal achievement. |
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How does miscommunication happen? |
distraction languages used lack of interest closed mind cultural differences prejudice anger hearing difficulties |
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Therapeutic communication techniques. |
specific responses that encourage the expressions of feelings and ideas and convey the nurses acceptance and respect. |
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What is verbal communication? |
Sending of messages from one individual to another through the spoken word. |
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What is transpersonal communication? |
Interaction that occurs within a person's spiritual domain. |
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Explain Active Listening. |
Listening attentively with ones whole being. |
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What is assertiveness? |
Comprises respect for others, respect for yourself, self awareness and effective, clear and consistent communication. |
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What is empathy? |
Ability to understand and accept another persons reality. |
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What is interpersonal communication? |
Exchange of information between two persons or among persons in a small group.
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What are interpersonal variables? |
Factors within both the senders and receiver that influence communication. |
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What is intrapersonal communication? |
Communication that occurs within an individual. A person who talks with them self silently or who forms an idea in their mind. |
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Define perceptional biases |
Human tendencies that interfere with accurately perceiving and interpreting messages from others. |
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How do you communicate with extraverts? |
-Don't use writing -Interact with others around -They respond immediately to questions -Entertain them socially |
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How do you communicate with introverts? |
-write to them first -give them plenty of time for thoughts -give them time for reflection -present to individuals -stick to business |
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List 7 criterion toEffective Writing: |
1. Analyze the writing situation 2. Analyze (target) audience 3. Identify purpose of writing 4. Write clearly 5. Be concise (no fluff) 6. Be consistentInclude context |
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5 Ways to Improve Listening Skills: |
a. Practice listening b. Teach yourself to concentrate c. Remove distractions d. Suspend judgement e. Listen with your eyes f. Listen for context, not content g. Stop talkingLook for common interests |
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Four considerations for giving constructivefeedback: |
a. Choose appropriate time b. Be specific c. Start with positive and keep a balance betweenpositive and negative d. Talk to person one on one e. Information, not advice f. Listen for feelings and contentDon’t vent |
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Effective listening involves being aware of cultural values, beliefs but ignoring them. |
FALSE |
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A support worker is limited to confidentiality to only share a client's information with their coworkers, supervisors, other relevant health care providers. |
TRUE |
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Confidentiality falls under Federal Law |
TRUE |
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A support worker's obligation to do no harm involves providing the best support possible |
TRUE |
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When a client signs a written consent giving permission to share information with others, they are exercising autonomy. |
FALSE |
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Create technique involves brainstorming. |
TRUE |
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Being cultrally competent means being aware of the differences between cultural beliefs, values and how they can interact and affect groups differently but ignoring them |
FALSE |
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It is not difficult to manage your time if you prioritize your responsibilities. |
TRUE |
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An effective leader must be aware of all members' feelings, daily issues, etc. to know the mood of the team. |
TRUE |
