Comcast Tech 3

Front 1

What is the next step in the CHSI installation process after the customer performs a cold boot?

Back 1

Check peripherals

Front 2

This address uniquely identifies a computer on a network

Back 2

IP address

Front 3

What is the minimum required processor for a Windows 2000 Pro computer?

Back 3

300Mhz

Front 4

To check your version of Internet explorer

Back 4

Start – Internet Explorer – help – about the Internet explorer

Front 5

What is a open ended question?

Back 5

more than one answer

Front 6

Which feature allows certain calls to be forwarded to another number?

Back 6

*63 call forwarding selective

Front 7

What is the name of the defensive driving rule for following distance?

Back 7

3-4 Second rule

Front 8

What command displays your computer TCP/IP stack?

Back 8

IPconfig

Front 9

Mid span drops are used to

Back 9

Avoid cable trespass

Front 10

What piece of customer own equipment changes the size of an image to fit the pixel size of a device without changing the shape

Back 10

Scaler

Front 11

Speed dial 8 allows customers to call their 8 most important customer, vendors, or colleagues, by pressing just 1 digit. It is activated by?

Back 11

*74

Front 12

What remote performs operations involving more than one component and contains multiple pages of touchscreen commands?

Back 12

Programmable remotes

Front 13

When activated, this feature announces to callers to block the display of their name and number that customers are not accepting block calls. To activate you press?

Back 13

*77

Front 14

What applet that checks your computers connectivity to other host on the network is called?

Back 14

Ping

Front 15

This address uniquely identifies a piece of hardware on a network

Back 15

M A C address

Front 16

When customers don't want to be interrupted by certain callers, call screening allows them to create a list of up to 12 numbers that will receive an announcement indicating they are not presently accepting calls. It's is deactivated by?

Back 16

*80

Front 17

What is the comcast troubleshooting steps?

Back 17

Identify-isolate-repair-verify

Front 18

This device allows customers to link home TVs from any PC or handheld device.

Back 18

Slingbox

Front 19

This type of cable is used to connect a EM TA to a Phone?

Back 19

Crossover

Front 20

When customers don't want to be interrupted by certain callers, call screening allows them to create a list up to 12 numbers that will receive an announcement indicating they are not presently accepting calls .it is activated by?

Back 20

*60

Front 21

Caller ID blocking per calls is designed to ensure that a customer's name and number is marked private or anonymous each time they activate this feature before placing a call. It is activated by?

Back 21

*67

Front 22

Which protocol provides a temporary set of IP addresses to customers?

Back 22

DHCP

Front 23

This address uniquely identifies a computer on a network?

Back 23

IP address

Front 24

What is the minimum requirement processor for a CHSI installation on a Macintosh computer?

Back 24

G3

Front 25

What Jack support a two line phone?

Back 25

RJ-14

Front 26

This feature allows certain calls to be forwarded to other numbers.

Back 26

*63 call forwarding selective

Front 27

What is the name of the defense and driving rule for scanning ahead of your vehicle for road hazard's?

Back 27

15 second rule

Front 28

When splicing wires of the world and you twisted-pair telephony cables together, what is the right combination?

Back 28

WH/BL-GREEN

Front 29

What is the range of Wi-Fi?

Back 29

Up to 150'

Front 30

To get a trace route application on a Macintosh you can

Back 30

Hard drive – application – utilities –network – traceroute

HAUNT

Front 31

This tool is designed to allow safe removal of the wiring debris from punch down block's

Back 31

Spudger

Front 32

This applet that checks computers connectivity to other Host on the network is called?

Back 32

Ping

Front 33

Universal remote

Back 33

A type of remote that controls components; can be programmed for individual components uses 3 or 4 digit cod

Front 34

What services must be disabled prior to finish a CHSI install?

Back 34

File and printer sharing

Front 35

What type of cable provides best audio/video connectivity between a set top box at the TV?

Back 35

HDMI

Front 36

What type of cable is used to connect an EMTA to a wall plate?

Back 36

Straight

Front 37

The even number pins on the right-hand side of a 66 block are

Back 37

Customer ring

Front 38

What is a typical return path frequency range in MHz

Back 38

5-42 MHz

Front 39

What term is used to describe INGRESS caused by electromagnetic interference from items such as microwave, hairdryers, and air-conditioning's

Back 39

Impulse noise

Front 40

What applet would assist you in trouble shooting a restoral of a Windows PC?

Back 40

Device manager and system restore

Front 41

What type of distortion is typically caused by Amplifed reflection?

Back 41

CPD Common path distortion

Front 42

What type of connector is use to connect a cable modem to eight computers network interface card (Nic) port via ethernet cable?

Back 42

RJ45

Front 43

To create a backup of the registry in windows XP?

Back 43

Start – all programs – accessories – system tools – system restored

Front 44

What level of teleworker service would you recommend for employees that are part time doing warehouse inventory reports?

Back 44

Standard

Front 45

What is the first test done prior to ascending a pole?

Back 45

FVD

Front 46

What is the final step in the sales process?

Back 46

Ask for the sale

Front 47

What is the final step in an install?

Back 47

Sign the work order

Front 48

Restating what customer has said, in other words is called?

Back 48

Paraphrasing

Front 49

10.0.0.5

Back 49

Non-routable IP address

Front 50

This protocol that resends lost packets is?

Back 50

TCP

Front 51

A teleworker subscriber has a dead NIC On their computer you....

Back 51

Use your laptop for installation

Front 52

What makes our products great

Back 52

Features

Front 53

What type of question request only one of two answers?

Back 53

Closed ended questions

Front 54

What term describes an IP generated by the OS when DHCP Fails?

Back 54

Auto configuration

Front 55

The fiber optic cable connector used for a digital stereo, from the back of DCT is called?

Back 55

TOSLINK

Front 56

What do you call the relationship between the height and width of a TV screen?

Back 56

Aspect ratio

Front 57

What protocol is assigns temporary IP is called?

Back 57

DHCP

Front 58

How many top level domain name servers exist on the Internet?

Back 58

13

Front 59

This process allows multiple computers to use a single public address?

Back 59

NAT

Front 60

The actual data being sent in a packet is contained in the?

Back 60

Payload

Front 61

What is the speed of Ethernet?

Back 61

10Mbps

Front 62

What is the minimum processor required for Xfinity Internet install?

Back 62

Pentium II of higher at 300 MHz

Front 63

Why don't we use USB connections for Xfinity Internet?

Back 63

It throttles speeds to low.

Front 64

What translates domain names into IP addresses?

Back 64

Domain name server

DNS

Front 65

Which table provides the best video only connection to Xfinity TV?

Back 65

DVI

Front 66

What utility checks that data path hop by hop?

Back 66

TraceRT

Front 67

When do you back up the windows registry?

Back 67

Before installing a NIC

Front 68

What command displays your computers TCP\IP stack?

Back 68

IPconfig/all

Front 69

What type of provisioning is being done when the modem is added to the account while rate codes are there?

Back 69

Top down

Front 70

What is the minimum hard drive space required for an Xfinity Internet installation?

Back 70

100MB Mac, 150MB PC

Front 71

To check minimum requirements for a Mac....

Back 71

Click Apple/about this Mac/more info

Front 72

To check minimum requirements for a window vista.......

Back 72

Start – control panel – classic view – system

Front 73

What type of wiring technique is used to connect dial tone to a RJ-31X jack?

Back 73

Home run

Front 74

7 comcast touchstones

Back 74

Ethics, respect, quality, flexibility, diversity, employee focus, enthusiasm

Front 75

List the 3 benefits to the comcast business class customer employee

Back 75

Comcast.net e-mail After work hours use Portal services (comcast benefits, Norton)

Front 76

What are the 2 levels of teleworker service?

Back 76

Standard (for part time employees)

Enhanced ( for full time employees)

Front 77

What 3 things make up business class customer support?

Back 77

Priority scheduling Four hour response time Weekends and holidays included

Front 78

What piece of equipment must be installed in order to receive a static ip?

Back 78

An ip gateway

Front 79

The device that allows the telephone company to route and connect customers to each other

Back 79

Telephone switch

Front 80

A worldwide collection of public switches used by traditional, local, and long distance companies

Back 80

Public switched telephone network (PSTN)

Front 81

What is a soft-switch/VoIP switch?

Back 81

A central office server that routes calls to other ip based phones

Front 82

What is the site where multiple companies

physically connect with other networks called?

Back 82

The point of presence (POP)

Front 83

What is an ILEC?

Back 83

Incumbent local exchange carrier A traditional phone company

Front 84

What is MTTR?

Back 84

Mean time to repair or respond.

Front 85

What features are available for businesses ala cart?

Back 85

HDTV box Music choice Sports package Canales selecto

Front 86

Name some applications that typically require a static ip address.

Back 86

VPN server, mail/web server, point of sale terminal devices (atm, credit card machine), security cameras.

Front 87

What are the 4 types of ip addresses?

Back 87

Private, public, auto-configuration, and loopback.

Front 88

What comcast business class package includes disney channel, discovery kids, sprout, c-span, cnn, and the weather channel?

Back 88

Business class tv information and entertainment package

Front 89

How long of a contract must businesses sign?

Back 89

1-3 years

Front 90

Benefits of Business Voice

Back 90

Up to 8 phone lines, Fax support, Point of sale terminal support, 4 hour mean time to repair

Front 91

To Call hold you hit

Back 91

*52

Front 92

Star code to activate Terminal Make Busy?

Deactivate?

Back 92

230 activate, 231 deactivate

Front 93

Star code to activate Group Make Busy?

Deactivate?

Back 93

232 activate, 233 deactivate

Front 94

What is Business Class Voice?

Back 94

Cutting edge telephone service, uses Voice over Internet Protocol (VOIP) technology on Comcast's private broadband network, does NOT use public internet

Front 95

Who i s Business Class Voice for?

Back 95

small and medium-sized businesses

(5-50 people)

Front 96

Internet Phone services transmit phone calls over a ________ network, such as the Internet.

Back 96

Public

Front 97

IP Phone services, such as Business Class Voice, transmit calls over a _______ network.

Back 97

Private

Front 98

Directly call other extensions in the building making call forwarding and call transfer easier to use

Back 98

Extension dialing

Front 99

When activated this feature only allows calls from those individuals on their list to be

forwarded

Back 99

Call Forwarding Selective

Front 100

Allows customers to forward all of their incoming calls to another number when they're away from the office

Back 100

Unconditional Call Forwarding

Front 101

Forward calls by touch tone phone by dialing the access code and a PIN assigned by Comcast

Back 101

Remote Activation of Call Forwarding

Front 102

enables a customer to put a caller on hold while a second call is answered or made

Back 102

Call Hold

Front 103

Allows for automatic distribution of incoming calls to two or more extensions.

Back 103

Hunt Group

Front 104

Distinctive ring feature changes the ringing pattern for up to _____ specific telephone numbers.

Back 104

12

Front 105

What are the Call Restriction Features included in the business class voice?

Back 105

Restrict Toll or International calls, Block Calls to 900/976/700/500 numbers, Block Collects Calls and Bill to Third Party Calls

Front 106

Who is responsible for placing ads in the yellow pages?

Back 106

customer

Front 107

Xfinity Voice MTTR?

Back 107

24 hours

Front 108

Serviceability check will consist of what two

components?

Back 108

Serviceability of the location, E911 serviceability

Front 109

What establishes that the customer has the necessary infrastructure for Business Class Voice?

Back 109

Site Survey

Front 110

The demarcation point for Business Class Voice services is?

Back 110

The telephone network jack at the eMTA

Front 111

Business Class TV Private View are available to?

Back 111

Private Office, Lobby waiting rooms, break rooms, conference room.

Front 112

Business Class TV Public View are available to?

Back 112

Bars, Restaurants, Fitness Facilities.

Front 113

Not eligible for Business Class TV are?

Back 113

Retail TV Sales, Sports stadiums , any admission fee

Front 114

Major music licensing organization

Back 114

1. ASCAP

2.BMI

3.SESAC

Front 115

What is IPPV?

Back 115

Impulse Pay per view

Front 116

Business Class TV Private view tiers?

Back 116

1. Basic

2. Information & Entertainment

3. Standard

4. Preferred

Front 117

Business Class TV Public view tiers?

Back 117

1. Basic

2. Digital Basic Plus

3. Digital Standard

4. Sports & Entertainment Standard

5. Digital Deluxe

6. Sports & Entertainment Deluxe

Front 118

Business Class internet tiers?

Back 118

1.Starter

2.Standerd

3.Enhanced

4.Extreme

Front 119

What is the name of the condition where you cannot see around a larger vehicle that is ahead of you?

Back 119

Billboarding

Front 120

These are provided to connect the two side of a 66 block?

Back 120

Bridge Clips

Front 121

What is the polarity of the tip wires?

Back 121

Positive

Front 122

Which wire is the ring of pair two?

Back 122

YELLOW

Front 123

Establishing a good relationship where the customer FEELS appreciated is called?

Back 123

Rapport

Front 124

How many copies of the Norton Security software does BCI customer get ?

Back 124

25

Front 125

What do customer expect from a service call?

Back 125

Job is done fast, and done right the first time.