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13 Cards in this Set
- Front
- Back
- 3rd side (hint)
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No thanks I'm happy with what I have |
You know something mr. Jones that's great that you're using a collection agency a lot of other companies that we work with have said the same thing before they had a chance to see how our program especially our cloud-based profit maximizer program would complement what they were doing in-house you know something we should get together how about a phone appointment tomorrow at 10:00 AM or _______ at 1:00PM?
Oh that's great a lot of people tell me the same thing before they have a chance to see what we do compliments how what they're doing |
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I'm not interested |
Well mr. Jones a lot of people had the same reaction you did when I first called before they had a chance to see how what we do will benefit them you know something we should get together how about a phone appointment tomorrow at 10:00 AM or _______ at 1:00PM? |
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I'M TOO BUSY. I CAN'T TALK NOW |
Mr. Jones the only reason I was calling was to set an appointment will next Tuesday at 3 p.m. be okay? you know something we should get together how about a phone appointment tomorrow at 10:00 AM or _______ at 1:00PM? |
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3 OBJECTIONS TO THE LEDGE |
Okay I'll call you back later ( and mean it! ) |
Say : Okay I'll call you back later ( and mean it! ) |
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SEND ME SOME LITERATURE |
CAN'T WE JUST CHAT BRIEFLY?HOW ABOUT A PHONE APPOINTMENT TOMORROW AT 10:00 AM OR ________AT 1:00 PM ? You know something we should get together how about a phone appointment tomorrow at 10:00 AM or _______ at 1:00PM? |
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LOOK, I'M REALLY HAPPY WITH WHAT I'M DOING BECAUSE I'M USING THE ABC COLLECTION AGENCY |
_____WE REALLY SHOULD GET TOGETHER BECAUSE OF WHAT YOU'RE DOING, MY EXPERIENCE IS THAT WE CAN DEFINITELY COMPLEMENT ABC you know something we should get together how about a phone appointment tomorrow at 10:00 AM or _______ at 1:00PM? |
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YOUR RATES ARE TOO EXPENSIVE |
MR/MS _________, A LOT OF OUR CUSTOMERS INITIALLY HAD THE SAME REACTION UNTIL THEY ACTUALLY GOT A CHANCE TO SEE THE BENEFITS. YOU KNOW, WE REALLY SHOULD TALK TO SEE IF MY COMPANY CAN HELP YOUR COMPANY BOOST ITS BOTTOM LINE. HAVE YOU GOT A MOMENT FOR THAT? |
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YOUR SERVICES DONT FIT WHAT WE'RE DOING HERE |
YOU KNOW THATS WHAT OTHER PEOPLE SAID WHO DECIDED TO WORK WITH US. WE REALLY SHOULD CHAT TO SEE IF MY COMPANY CAN HELP YOUR COMPANY BOOST ITS PROFITABILITY. HOWS M-T-W-TH-F at 2:00? |
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IM NOT SURE YOUR COMPANY IS RIGHT FOR US, WE DONT USE COLLECTION AGENCIES |
SOME OTHER PEOPLE WE WORK WITH NOW HAD THE SAME REACTION AT FIRST. THAT'S WHY WE SHOULD CHAT TO SEE IF MY COMPANY CAN HELP YOUR COMPANY BOOST ITS BOTTOM LINE. HAVE YOU GOT A MOMENT FOR THAT? (IF NOT, SAY: ) HOW'S M-T-W-TH-F AT 2:00? you know something we should get together how about a phone appointment tomorrow at 10:00 AM or _______ at 1:00PM? |
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WE'RE NOT INTERESTED IN COLLECTION AGENCIES / USING COLLECTION AGENCIES. WE DONT BELIEVE IN IT HERE |
I'M JUST CURIOUS ....IF YOU DONT USE COLLECTION AGENCIES WHAT IS IT THAT YOU DO TO MANAGE YOUR RECEIVABLES? WHAT DO YOU DO WITH YOUR IN HOUSE STAFF WHEN AN ACCOUNT FALLS THROUGH THE CRACKS? JUST HOW DO YOU WORK WITH THEM? (WFA) THAT'S GREAT, MS/MR JONES! THEN WE SHOULD CHAT MORE BECAUSE WE WORK WITH A LOT OF COMPANIES THAT HAVE DONE THE EXACT SAME THING. HOW ABOUT NEXT M-T-W-TH-F AT 3:00? you know something we should get together how about a phone appointment tomorrow at 10:00 AM or _______ at 1:00PM? |
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HEADQUARTERS MAKES THAT KIND OF DECISION |
OKAY. I'M JUST CURIOUS, WHAT DO YOU DO? WHAT'S YOUR ROLE THERE? (WFA)
THAT'S INERESTING. BASED ON WHAT YOUVE TOLD ME, I THINK WE SHOULD CHAT TO SEE IF MY COMPANY CAN HELP YOUR COMPANY BOOST ITS BOTTOM LINE. HAVE YOU GOT A MOMENT FOR THAT?
WE REALLY COMPLEMENT WHAT YOU'RE DOING |
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WE JUST SIGNED A CONTRACT WITH ANOTHER COLLECTION AGENCY |
WELL, ARE YOU USING A PROFIT MAXIMIZER SOFTWARE SOLUTION? (WFA) OH, THEN WE SHOULD REALLY HAVE A CONVERSATION, BECAUSE WHAT WE DO COMPLEMENTS (BRAND Y) WE REALLY SHOULD GET TOGETHER |
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I'M THE WRONG PERSON TO TALK TO |
GEE, IM JUST CURIOUS. WHAT IS IT THAT YOU DO? (WFA) OH, THEN YOU KNOW WHAT? WE SHOULD GET TOGETHER AND CHAT MORE. HOW ABOUT M-T-W-TH-F AT 2:00? IF NOT THE RIGHT PERSON SAY: OH, THEN WHO SHOULD I TALK TO? WFA THEN TAKE THAT NAME AND USE IT AS PART OF A REFERRAL CALL |
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