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8 Cards in this Set

  • Front
  • Back

Troubleshooting

Recognition, diagnosis, and resolution of problems.

Seven step trouble shooting model

Ping

A TCP/IP command used to verify the network connectivity of a device, also to check if target device is active.

ARP

Address resolution protocol that resolves IP addresses to MAC addresses.

Tracert/traceroute

A command that determines the route data takes to get to a particular destination.

NBTSTAT

A windows utility that is used to view and manage NetBIOS name cache information.

NETSTAT

A TCP/IP utility that shows the status of each active connection.

Nslookup

Used to test and troubleshoot domain names servers. Interactive mode: enables you to query name servers for information about hosts and domains. Non-interactive domain: prints only the name and requested details for one host or domain.