Cna 1 Unit 2 Study Questions (Lcc - Nc)

Front 1

What are the elements that influence relationships with others?

Back 1

1. Prejudices
2. Frustrations
3. Attitudes
4. Life experiences

Front 2

What are the requirements for successful communications?

Back 2

1. A message
2. A sender
3. A receiver

Front 3

What elements do you need for good listening skills?

Back 3

1. Show interest
2. Hear the message
3. Do not interrupt
4. Ask appropriate questions for clarification.
5. Be patient and help resident express feelings and concerns.
6. Eliminate or reduce distractions.
7. Understand silence can be a form of communication.

Front 4

What are the barriers to effective communication?

Back 4

1. Labeling
2. Talking too fast.
3. Avoiding eye contact
4. Belittling resident's feelings.
5. Physical distance.
6. Mental or sensory impairment on part of resident.
7. Changing subject.
8. False reassurance.
9. Giving advice.
10. Ineffective communication.

Front 5

List the types of sensory impairments the residents may have that is a barrier to effective communication.

Back 5

1. Confusion
2. Blindness
3. Aphasia
4. Hearing impairment

Front 6

What are four types of ineffective communication?

Back 6

1. disguised messages
2. Conflicting messages
3. Unclear meanings
4. Cliches