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113 Cards in this Set
- Front
- Back
Communication |
use of messages to generate meaning through specific channels |
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small group communication is how large |
3 to 7 people |
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organization comm |
7+ ppl |
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channels can be _ and _ |
verbal and nonverbal |
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psychological noise |
distraction, exhaustion, etc |
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4 facets of interpersonal comm |
dynamic, typically transactional, primarily dyadic, impact creating |
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interpersonal comm competence |
how / what youre attempting to communicate and what is appropriate to communicate |
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linear communication |
message communicated from sender to receiver with noise in between |
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interactive communication process |
sender to receiver with feedback |
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3 models of communication processes |
linear, interactive, transactional |
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field of experience |
represents beliefs, attitudes, values, expereiences, that each participant begins a communication with |
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transactional communication process |
communicators = exchange messages constantly + field of experience |
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3 types of goals? |
self presentation, instrumental, relationship |
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self presentation goal. |
desire to be viewed in a certain manner |
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instrumental goal |
practical goal |
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relationship goal |
building, maintaining, destroying relationships |
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assembly effect |
product = better than individual |
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synergy |
total amount of effort exerted to achieve a certain goal |
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intrinsic synergy |
amount of effort devoted to interpersonal conflict |
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effective synergy |
synergy - intrinsic synergy |
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role theory |
how social roles get developed / maintained |
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list of key roles in group forming |
info gatherer, discusser, evaluator, implementer/doer |
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stages of role development |
forming, storming, norming, performing |
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forming stage of role development (process / output) |
trust building , cohesiveness |
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storming stage of role development (process / output) |
communication, decision |
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norming stage of role development (process / output) |
organization, action plan |
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performing stage of role development (process / output) |
collaboration , results |
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groupthink |
hive mind |
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skills |
repeatable traits developed in order to achieve goals |
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appropriateness |
the extent to which communication meets social norms |
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self monitoring |
ability to adapt interaction due to situations |
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effectiveness |
extent to which you accomplish goals |
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ethics |
moral principles to guide our interactions |
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two levels of competence |
process comp and performance comp |
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process competence |
knowing what to do in a certain situation |
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five facets of performance competence |
making sense of situation, set goals strategically, apply social roles appropriately, present a valued image of yourself, generate intelligible messages |
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five processes of process competence |
interpretive comp, role comp, self comp, goal comp, message comp |
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interpretive competence |
ability to perceive things in a situation |
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role competence |
process of adapting social roles appropriately |
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self competence |
ability to choose and present desired self in situations |
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goal competence |
ability to identify a set of goals |
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message competence |
ability to translate action to interpretation |
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3 competences of message competence which in itself is a process competence |
verbal comp, nonverbal comp, relationship comp |
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verbal competence |
a facet of message competence - ability to process & use words |
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nonverbal competence |
a facet of message competence - the ability to pick up on nonverbal cues/ use of gestures |
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relationship competence |
a facet of message competence - the ability to create messages that convey the type of relationship desired at the moment |
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communication apprehension |
fear of public speaking / communicating |
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systematic desensitization |
focus on identifying and reducing physiological response to communication apprehension |
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cognitive restructuring |
change of head talk to reduce communication apprehension |
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skills training |
practice little skills to improve communication |
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public speaking can be viewed in these two orientations |
performance orientation, and communication orientation |
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performance orientation of public speaking |
more like a performing - apprehension causing |
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communication orientation of public speaking |
more like a conversation - apprehension reducing |
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aggression |
application of pressure of pressure on someone |
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constructive aggro |
aims to improve communication |
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destructive aggro |
aims to cause harm to someone verbally |
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four traits of aggression in conversation |
assertiveness, agumentativeness, hostility, verbal insults |
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rhetorical sensitivity |
the extent to which you can adapt your message to different audiences |
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noble self |
stick to ideals without adaptation / flexibility |
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rhetorical reflector |
someone who moderates themselves so much that they inhibit their own communication |
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conversation style is made up of these two things |
signals and devices |
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signals |
tone, pace, volume, intonation |
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devices |
expressive reaction, asking questions, complaining, matching others communication style |
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immediacy |
giving messages to convey: openness, friendlyness, acceptance, etc |
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verbal immediacy techniques |
self disclosure, use of expressive statements, expression of caring, address someone else's interests, conscious of time constraints, praising, inclusive language |
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nonverbal immediacy techniques |
standing close to someone, eye contact, etc |
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three concepts of self |
self awareness, self concept, self esteem |
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self awarenesss |
viewing yourself as an individual |
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self concept |
your overall perception of yourself based on beliefs, attitudes and convictions |
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self esteem |
overall value that we assign to ourselves |
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social comparison |
comparing yourself to others to learn about yourself |
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beliefs |
what you think is true |
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attitudes |
how you feel about something |
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values |
principles to guide actions |
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self discrepancy theory |
there is a difference between the ideal self and the ought self |
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three sources of self |
gender, family, culture |
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attachment avoidance |
degree to which someone desires connections |
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four attachment types |
secure, preoccupied, dismissive, fearful |
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three layers of disclosure from social penetration theory |
peripheral, intermediate, central |
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perception |
process of selecting, organizing, and interpreting info |
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salience |
what is noticeable to us |
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punctuation |
the process of structuring info into chronological succession |
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schema |
mental structures that contain info regarding concepts / interrelationships |
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attributions |
explanation for someones behavior |
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fundamental attribution error |
attribute others behavior to disposition |
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actor - observer bias |
attribute own behavior to circumstance |
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self serving bais |
take credit for success by making internal attribution (I succeeded because im great) |
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three methods to reduce uncertainty in the uncertainty reduction theory |
passive, active, interactive |
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personality |
characterstic way of thinking, feeling |
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what does OCEAN stand for? |
openness, conscientiousness, extraversion, agreeableness, neurotisicm |
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implicit personality theory |
if someone has a shared quality it is assumed they will have similar qualities |
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gestalts |
general impression of someone |
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positive bias |
tendency for gestalts to be positive when first formed |
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negativity effect |
tend to emphasize the negative aspects in ppl we dislike |
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algebraic impression |
we weigh some info more heavily than others when forming our opinion of someone |
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empathy can come in three forms? |
persepctive taking, empathic concern (emotional perspective) worldmindedness vs ethnocentricism |
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emotions |
strong short lived feelings |
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emotional contagion |
rapid spread of emotions |
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feelings |
small emotions that generate limited arousal |
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moods |
low intensity long lasting states of emotions |
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6 emotions (SADFSH) |
sadness, anger, disgust, fear, surprise, happiness |
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display rules |
cultural norms that describe what motions are acceptable to display at certain times |
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emotional intelligence |
ability to interpret emotions accurately |
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jefferson strategy to manage anger |
count to 10 |
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reappraisal |
thinking about reaction and changing how you think about it |
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five facets of active listening |
receiving, attending, understanding, responding, recalling |
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back channel cues |
signals that youve paid attention to the other person |
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two helpful strategies to recall information |
mneumonics and bizareness effect |
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five functions of listening |
to discern, to comprehend, to evaluate and pass judgment, to appreciate and enjoy, to support and comfort |
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four listening styles |
action orientation, time orientation, people orientation, content orientation |
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five ineffective listening types |
selective listening, eavesdropping, pseudolistening, aggressive listening, narcissistic listening |
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looking glass self |
thinking about how others view us |
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five features of emotions |
triggered, physiological arousal, determined by awareness, governed by preexisting norms, reflected in verbal/nonverbal language |