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113 Cards in this Set

  • Front
  • Back

Communication

use of messages to generate meaning through specific channels

small group communication is how large

3 to 7 people

organization comm

7+ ppl

channels can be _ and _

verbal and nonverbal

psychological noise

distraction, exhaustion, etc

4 facets of interpersonal comm

dynamic, typically transactional, primarily dyadic, impact creating

interpersonal comm competence

how / what youre attempting to communicate and what is appropriate to communicate

linear communication

message communicated from sender to receiver with noise in between

interactive communication process

sender to receiver with feedback

3 models of communication processes

linear, interactive, transactional

field of experience

represents beliefs, attitudes, values, expereiences, that each participant begins a communication with

transactional communication process

communicators = exchange messages constantly + field of experience

3 types of goals?

self presentation, instrumental, relationship

self presentation goal.

desire to be viewed in a certain manner

instrumental goal

practical goal

relationship goal

building, maintaining, destroying relationships

assembly effect

product = better than individual

synergy

total amount of effort exerted to achieve a certain goal

intrinsic synergy

amount of effort devoted to interpersonal conflict

effective synergy

synergy - intrinsic synergy

role theory

how social roles get developed / maintained

list of key roles in group forming

info gatherer, discusser, evaluator, implementer/doer

stages of role development

forming, storming, norming, performing

forming stage of role development (process / output)

trust building , cohesiveness

storming stage of role development (process / output)

communication, decision

norming stage of role development (process / output)

organization, action plan

performing stage of role development (process / output)

collaboration , results

groupthink

hive mind

skills

repeatable traits developed in order to achieve goals

appropriateness

the extent to which communication meets social norms

self monitoring

ability to adapt interaction due to situations

effectiveness

extent to which you accomplish goals

ethics

moral principles to guide our interactions

two levels of competence

process comp and performance comp

process competence

knowing what to do in a certain situation

five facets of performance competence

making sense of situation, set goals strategically, apply social roles appropriately, present a valued image of yourself, generate intelligible messages

five processes of process competence

interpretive comp, role comp, self comp, goal comp, message comp

interpretive competence

ability to perceive things in a situation

role competence

process of adapting social roles appropriately

self competence

ability to choose and present desired self in situations

goal competence

ability to identify a set of goals

message competence

ability to translate action to interpretation

3 competences of message competence which in itself is a process competence

verbal comp, nonverbal comp, relationship comp

verbal competence

a facet of message competence - ability to process & use words

nonverbal competence

a facet of message competence - the ability to pick up on nonverbal cues/ use of gestures

relationship competence

a facet of message competence - the ability to create messages that convey the type of relationship desired at the moment

communication apprehension

fear of public speaking / communicating

systematic desensitization

focus on identifying and reducing physiological response to communication apprehension

cognitive restructuring

change of head talk to reduce communication apprehension

skills training

practice little skills to improve communication

public speaking can be viewed in these two orientations

performance orientation, and communication orientation

performance orientation of public speaking

more like a performing - apprehension causing

communication orientation of public speaking

more like a conversation - apprehension reducing

aggression

application of pressure of pressure on someone

constructive aggro

aims to improve communication

destructive aggro

aims to cause harm to someone verbally

four traits of aggression in conversation

assertiveness, agumentativeness, hostility, verbal insults

rhetorical sensitivity

the extent to which you can adapt your message to different audiences

noble self

stick to ideals without adaptation / flexibility

rhetorical reflector

someone who moderates themselves so much that they inhibit their own communication

conversation style is made up of these two things

signals and devices

signals

tone, pace, volume, intonation

devices

expressive reaction, asking questions, complaining, matching others communication style

immediacy

giving messages to convey: openness, friendlyness, acceptance, etc

verbal immediacy techniques

self disclosure, use of expressive statements, expression of caring, address someone else's interests, conscious of time constraints, praising, inclusive language



nonverbal immediacy techniques

standing close to someone, eye contact, etc

three concepts of self

self awareness, self concept, self esteem

self awarenesss

viewing yourself as an individual

self concept

your overall perception of yourself based on beliefs, attitudes and convictions

self esteem

overall value that we assign to ourselves

social comparison

comparing yourself to others to learn about yourself

beliefs

what you think is true

attitudes

how you feel about something

values

principles to guide actions

self discrepancy theory

there is a difference between the ideal self and the ought self

three sources of self

gender, family, culture

attachment avoidance

degree to which someone desires connections

four attachment types

secure, preoccupied, dismissive, fearful

three layers of disclosure from social penetration theory

peripheral, intermediate, central

perception

process of selecting, organizing, and interpreting info

salience

what is noticeable to us

punctuation

the process of structuring info into chronological succession

schema

mental structures that contain info regarding concepts / interrelationships

attributions

explanation for someones behavior

fundamental attribution error

attribute others behavior to disposition

actor - observer bias

attribute own behavior to circumstance

self serving bais

take credit for success by making internal attribution (I succeeded because im great)

three methods to reduce uncertainty in the uncertainty reduction theory

passive, active, interactive

personality

characterstic way of thinking, feeling

what does OCEAN stand for?

openness, conscientiousness, extraversion, agreeableness, neurotisicm

implicit personality theory

if someone has a shared quality it is assumed they will have similar qualities

gestalts

general impression of someone

positive bias

tendency for gestalts to be positive when first formed

negativity effect

tend to emphasize the negative aspects in ppl we dislike

algebraic impression

we weigh some info more heavily than others when forming our opinion of someone

empathy can come in three forms?

persepctive taking, empathic concern (emotional perspective) worldmindedness vs ethnocentricism

emotions

strong short lived feelings

emotional contagion

rapid spread of emotions

feelings

small emotions that generate limited arousal

moods

low intensity long lasting states of emotions

6 emotions (SADFSH)

sadness, anger, disgust, fear, surprise, happiness

display rules

cultural norms that describe what motions are acceptable to display at certain times

emotional intelligence

ability to interpret emotions accurately

jefferson strategy to manage anger

count to 10

reappraisal

thinking about reaction and changing how you think about it

five facets of active listening

receiving, attending, understanding, responding, recalling

back channel cues

signals that youve paid attention to the other person

two helpful strategies to recall information

mneumonics and bizareness effect

five functions of listening

to discern, to comprehend, to evaluate and pass judgment, to appreciate and enjoy, to support and comfort

four listening styles

action orientation, time orientation, people orientation, content orientation

five ineffective listening types

selective listening, eavesdropping, pseudolistening, aggressive listening, narcissistic listening

looking glass self

thinking about how others view us

five features of emotions

triggered, physiological arousal, determined by awareness, governed by preexisting norms, reflected in verbal/nonverbal language