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46 Cards in this Set
- Front
- Back
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enterprise resource planning |
provide organizations with information that was previously difficult if not impossible to obtain -integrates all departments and functions throughout an organization into a single it system employees can make decisions by viewing enterprisewide information on all business operations |
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what is one of the greatest benefits of an enterprise resource planning system |
helping people understand how the organization is performing from an enterprise perspective |
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what is at the heart of all erp systems |
a database |
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what happens when a user enters or updates information in one module on a database |
it is immediately an automatically updated throughout the entire system |
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why do organizations need integrations if an erp system contains one database that connects all applications together |
most organizations operate functional silos and each department typically has its own systems -a company might purchase an erp and then all of the functional silos would be one system -most organizations require anywhere from 10-1000 different systems to run their business -finding one system is almost impossible -an organization can purchase an erp and still have other applications running parts of its business |
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what automates business processes and order fulfillement |
enterprise resource planning |
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what enables employees across the organization to share the information across a single centralized database? |
enterprise resource planning |
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what to extended portal capabilities do |
enable an organization customers and suppliers to participate in the workflow process allowing erp to penetrate the entire value chain and help the organization achieve greater operational efficiency
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silos |
each department has its own database separate from all other organizational departments |
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what types of problems can occur if all departments maintain their own database and systems |
update issues redundancy inaccurate information across databases different formats of info in the databases different customer info in the different databases
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no silos? |
one big combined database thing brings organization together |
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what issues could be caused by having one database that supports the entire organization |
-not as flexible and far more difficult to change -might not meet all department needs as well as --individual specific system -multiple access levels increase security issues -too many people accessing one system -ethical dilemmas from accessing different -department information such as payroll |
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how has erp evolutionized |
everything has become more managed and integrated |
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what is the backbone of e business |
SCM, CRM, and ERP supply chain management, customer relationship management, and enterprise resource planning |
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what is the key to success for many companies |
integration of supply chain management, customer relationship management and enterprise resource planning |
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what does integration of supply chain management enterprise resource planning and customer relationship management allow |
the unlocking of information to make it available to any user anywhere anytime |
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who are the primary users of customer relationship management |
sales marketing and customer service |
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what is the primary business benefit |
sales forecasts sales strategies marketing campaigns |
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who are the primary users of supply chain management |
customers resellers partners suppliers and distributors |
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what is the primary business benefit of supply chain management |
market demand resource and capacity constraints real time scheduling |
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who are the primary users of enterprise resource planning |
accounting finance logistics and production |
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what is the primary business benefit of enterprise resource planning |
forecasting planning purchasing material management warehousing inventory distribution |
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middleware |
several different types of software which sit in the middle of and provide connectivity between two or more software appliations |
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enterprise application integration middlewear |
(EAI) packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors -allows you to easily integrate with other vendors modules |
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is the entire customer value delivery system affected when one application of the company doesn't function well |
YES |
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what are the data points where supply chain management customer relationship management and enterprise resource planning integrate |
accounting finance human resources purchasing management auditing |
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what are core enterprise resource planning component |
tradition components included in most erp systems and they primarily focus on internal operations |
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extended enterprise resources planning component |
extra components that meet the organizational needs not covered by the core components and primarily focus on external operations |
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formula for enterprise system |
=erp + extended ERP components |
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what are the three most common core enterprise resource planning components |
accounting and finance production and materials management human resource |
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what are examples of extended resource planning components |
business intelligence customer relationship management supply chain management e business |
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business intelligence |
describes information that people use to support their decision making efforts
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customer relationship management |
involves managing all aspects of a customers relationships with an organization to increase customer loyalty and retention and an organizations profitability |
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supply chain management |
involves management of information flows between and among stages in a supply chain to maximize total supply effectiveness and profitability |
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e business |
means conduction business on the internet, buying, selling, and serving customers and collaborating with business partners |
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what do ebusiness components include |
e logistics and e procurement |
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e logistics |
manages the transportation and storage of goods |
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e procurement |
the business to business purchase and sale of supplies and services over the internet |
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what are some common enterprise resource planning benefits |
integrate financial information integrate customer order information standardize and speed up manufacturing processes(saves time increases production) reduce inventory(foresee amount of inventory necessary) standardize human resource information(tracking employees time and communication hr benefits and services) |
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what are some costs associated with enterprise resource planning |
software costs consulting fees process rework customization integration and testing training data warehouse integration and data conversion
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what is the role information plays in enterprise resource planning systems |
collect update and maintain enterprisewide information all of the functional departments access the same information when making decisions and solving problems |
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what is the business value of integrating supply chain management custoemr relationship management and enterprise resource planning |
no one vendor can respond to every organization's needs integration is necessary to gain an enterprise wide view of the information |
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what does SAP stand for |
systems analysis and program development |
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what are the goals of systems analysis and program development |
standard configurable software to meet company needs data available in real time computer based remove voluminous print outs |
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what are some other enterprise resource planning systems? |
Systems analysis and program development (SAP) Oracle microsoft dynamics Sage infor |
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what are some modules within systems analysis and program development |
quality management project system plant maintenance production planning sales and distribution materials management human resources asset management
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