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129 Cards in this Set
- Front
- Back
Municipal, county and state police organization structure has traditionally resembled __? |
The military |
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America is becoming a bifurcated society, meaning there is ___? |
More wealth, less poverty, and the shrinking middle class. |
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The driving force of a police department should be ___? |
The mission statement. |
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The informal organization has a number of characteristics. One particular aspect of the informal organization is ___. That is gossip or rumors that can undermine moral |
Scuttlebutt. |
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___ ensures that each individual unit performs harmoniously with the total effort to achieve the departments mission. |
Coordination |
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Within presently structured police organizations, authority in communication flow primarily ___? |
downward |
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Goals are __? |
All of these |
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It is true that __? (objectives/goals/mission/work plans) |
Work plans are precise activities to accomplish objectives. |
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Objectives should be __? |
All of these. |
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The two main Police Department divisions are ___? |
Field and administrative services |
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Field services consist mainly of __? |
Uniformed patrol officers |
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Chain of command means _____? |
There are definitive lines of authority |
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Span of control refers to __? |
The number of persons one manager has authority over. |
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Which of the following go together? |
All of these. |
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Unity of command is necessary because ___? |
Each unit should be under the control of one person. |
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Informal organization __? |
Exist side-by-side with the formal organization. |
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The traditional law enforcement organization design is usually __? |
Pyramidal. |
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In the future it is likely that __? |
All of these. |
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Detailed steps needed to accomplish objectives are called ___? |
Work plans |
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The official paths through which orders flow from management to workers are called __? |
Channels of communication |
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Goals, objectives and work plans are ___? |
Inter-dependent |
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___ occurs when the organizational structure is divided into units with designated tasks |
Specialization |
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Which of the following services are centrally located in often include recruitment and training? |
Administrative |
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What blue ribbon commission was established after the assassination of Martin Luther King Jr.? |
National commission on causes and prevention of violence |
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This era of policing was characterized by police authority coming from the law and professionalism, crime control as the primary function, a centralized and efficient organization |
The reform era |
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Who was considered the foremost protégé of August Vollmer and the architect of the reform era? |
OW Wilson |
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The current models of policing as described by sharp include all the following except |
The reform model |
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What did Harr and Hess report in 2005 as having become a major player in the safeguarding of Americans and their property? |
Private security |
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What organization was considered to be the forerunner of our present day state police? |
The Texas Rangers |
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The era of policing characterized by what was referred to as the “Spoil system“ was? |
The political era |
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With an autocratic leader, employees __? |
Are not participants in the decision making process |
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According to Blanchard, SMART goals and objectives must be all except which of the following? |
Clear |
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The ___ refers to a situation where failure and other negative consequences result from A lack of self-confidence. |
Wallenda effect |
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Tactical planning is___? |
Short term |
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Which of the following is true? (power/law) |
Power lacks the support of law and rule |
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SMART goals and objectives are ___? |
Relevant |
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Being able to communicate clearly, to motivate, to discipline appropriately, and to inspire are important ___ skills for managers. |
People |
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A necessary and often difficult aspect of management is a transferring authority, which is known as ___? |
Delegation |
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The managerial/leader ship grid emphasizes concern for ___? |
Both people and production equally |
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In TQM, the watchword is __? |
Zero defects |
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Police executive managers are responsible for ___? |
All of these |
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Middle managers are primarily responsible for _? |
All of these. |
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Basic management skills that include the ability to problem solve, think abstractly in terms of the future and make decisions on complex matters are considered ___ skills? |
Conceptual |
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First line managers are primarily responsible for __? |
Over seeing line officers |
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The role of executive managers includes being _? |
All of these |
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The basic premise of situational leadership theory is that as employees level of task readiness increases, leaders should begin to ___? |
Lessen their direction or task behavior. |
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Successful managers need to have both authority and power, but they must also ___? |
Share authority and power |
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Supervision refers to __? |
The day to day concerns of law enforcement officers |
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Which of the following is true? (Managers/leaders) |
All of these. |
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Which of the following is true? |
All of these are true |
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The negative consequences of the fear of failure form the phenomenon known as the ____? |
Wallenda effect |
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The basic management skills of writing proposals, developing budgets, and formulating work plans are considered __ skills? |
Administrative |
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Under an autocratic leader ship style ___ |
Leaders are domineering and show little or no concern for subordinates |
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The management grid recognizes __ types of leader ship? |
5 |
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The guiding slogan “people support what they help create“ best describes __ management? |
Team |
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Authoritarian compliance or task management involves __ (Authoritarian tax management) |
Being productive and persisting |
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The Michigan State study revealed that __ |
Employees given more freedom produced more. |
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Laissez-Faire leadership is the same as ___ leader ship |
Free Rein |
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Which of the following is true (leaders/decision making) |
Leaders must be capable of immediate decision |
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Basic management skills that include procedures necessary to be a “good cop“ such as interviewing, searching interesting, are considered ___ skills? |
Technical |
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According to management philosopher Drucker, ___ are the ligaments, tendons, and sinews of an organization. |
Supervisors |
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Synergism deals with ___? |
Teamwork |
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In accordance with the leader ship trait theory ___ |
Specific traits were recognizable but did not guarantee success |
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What types of managers are responsible for conducting inspections and rollcall? |
First line |
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Which of the following is not an indicator of organizational problems? |
First line managers encouraging subordinates to exercise independent decision making |
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Which of the following statements is true of leadership |
All of these statements are true because of course they are |
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___ is the legal right to get things done through others by influencing behavior? |
Authority |
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Manage most often refers to: |
Control |
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Problem oriented policing focuses on solving a ___ problem? |
Community |
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Community policing refers to ___? |
Proactive rather than reactive policing |
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In the three generations of community policing, the second generation is known as: |
Diffusion |
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___ refers to the characteristics of the individuals who live in a community, including population size, distribution, growth, density, employment rate, ethnic make up, and vital statistics such as average age, education, and income. |
Demographics |
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The concept of ___ Refers to the level or degree of social structure within a community and the extent to which individuals within the community feel bonded to each other. |
Social capital |
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According to Coleman, the two levels of social capital can be measured in terms of __ and ___? |
Trustworthiness and obligations |
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An ____ Is an isolated event that requires a police response. |
Incident |
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In the context of community policing efforts, the smallest number of citizens/organizations needed to support and sustain the community policing initiative is known as ___? |
Critical mass |
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Which of the following types of challenges to community policing was not addressed in the text |
Political |
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In most police departments implementing community policing, the ____ Functions remain, with the difference being a police no longer seek to accomplish these functions alone. |
Core |
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What percent of those surveyed by the police executive research reported positive outcomes from community policing? |
90% |
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Which of the following is not considered a strategy for the implementation of community policing? |
Policing in small, rural areas |
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The first recorded US citizen police academy was in ____? |
Orlando, Florida. |
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Which of the following is not an example of the active level of police/public partnerships? |
Avoiding illegal activities |
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Who wrote that “the active interest in participation of individual citizens in groups is so vital to the success of most police programs that the police are deliberately sick to arouse, promote, and maintain public concern in their affairs”? |
OW Wilson |
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In community policing, police are considered to be the ___ of the criminal justice process. |
Gate keepers |
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Responding to calls for service is usually referred to as ___ policing? |
Reactive |
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Which of the following has been recommended in order to improve the quality of community policing? |
Decentralizing and streamlining organizational structure. |
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Before community policing be implemented , Police officers need to ___? |
Receive community police training |
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A ___ Offers the community the opportunity to learn about police work. |
Citizens police academy |
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Which of the following published an article that laid the groundwork for problem oriented policing? |
Herman Goldstein |
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Incident driven policing refers to ___? |
Reactive Policing |
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The omnibus crime control and safe streets act of 1968 defines a ___ As “a career law enforcement officer, with sworn authority, deployed in a community oriented policing, employed by the Police department to work in collaboration with the school” |
Stupid ass school resource officers |
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A __ Community is one in which individuals are quite similar |
Homogenous |
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A __ Community is one in which individuals are quite different from each other |
Heterogenous |
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A __ Community is one in which individuals are quite different from each other |
Heterogenous |
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As US society changes, the middle class is shrinking and the gap between the haves and the have not’s is widening, resulting in a _____? |
Bifurcated society |
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According to PERF, one of the major benefits of community policing to officers is ___ ? |
Increase job satisfaction |
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Which of the following is not an organizational change characteristic of community policing initiatives? |
Rotation of shifts and areas, allowing officers to become acquainted with a wider segment of the community |
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As a good listener, you would ___ |
Not be easily distracted. |
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Successful communication involves ____ ? |
All of these |
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The “channel of communication” primarily refers to |
Any means of conveying messages |
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Which of the following is true of gender differences in speaking styles? |
Males tend to speak louder than the previous speaker, while females match the previous speakers volume |
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The communication process involves |
A sender and receiver And a message and a channel |
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The KISS principal, as applied to communication means |
Keep it short and simple |
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In typical communication, ___ percent of the message delivered is verbal. |
10 |
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Two way communication includes |
Telephone conversation |
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The number of words per minute the average person listens at is __? |
400 |
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Which of the following is true of listening? |
Listening can be improved with training |
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The weakest link in the communication process is ___? |
Listening |
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Feedback may be __? |
Any of these |
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Which of the following is an example of communication? |
All of these |
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Active listening includes all except which of the following? |
Careful notetaking |
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People listen and think ____ as fast as they talk. |
Four times as fast as |
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In an emergency, communication is more apt to be __? |
One way |
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An example of external communication is? |
A citizen making a statement to a police officer |
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Grapevine communications is __? |
Rumor |
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Barriers to communication include ___? |
All of these |
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Which of the following is not one of the four common types of departmental meetings? |
Peer evaluation |
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To ensure a smooth, efficient meeting: |
All of these |
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Which of the following is not a key to an effective meeting? |
Go as long as it takes to complete business |
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To provide criminal activity information to citizens, no tool is currently more efficient then ___? |
The Internet |
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_____ is the stage of communication in which the sender places the message in a form to be transmitted |
Encoding |
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Which of the following is not one of the five major interview errors? |
Failing to be enthusiastic |
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Which of the following is not an observed difference between men and women in communication styles? |
Women tend to use words like I, me, and mine. |
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Use of hand gestures can cause a significant barrier. Although a thumbs up gesture may mean “going” in the United States, it is equivalent to an upgrade the middle finger in which countries? Countries? |
Islamic countries |
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All of the following are considered obstacles to communication except ___? |
Enhanced listening |
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Which of the following refers to communication among managers on the same level? |
Lateral communication |
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In order for a soundbite to be successful, it must ___ |
Be short. |
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Which of the following is not true regarding gender differences in listening styles? |
Men tend to make humming sounds frequently. |
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An agenda should be distributed ____ a meeting? |
Before. |