Cis Final

Front 1

ERP

Back 1

Enterprise resource planning – integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprisewide decisions by viewing enterprisewide information on all business operations

Front 2

reasons ERP systems are powerful organizational tools:

Back 2

-logical solution to the mess of incompatible applications
-addresses the need for global info sharing and reporting
-used to avoid the pain and expense fo fixing legacy systems

Front 3

ERP benefits

Back 3

-Integrate financial information
-Integrate customer order information
-Standardize and speed up manufacturing processes
-Reduce inventory
-Standardize human resource information

Front 4

ERP risks

Back 4

software cost

consulting fees

process rework

customization

integration and testing

training

data warehouse integration

Front 5

business process

Back 5

a standardized set of activities that accomplish a specific task, such as processing a customer’s order

Front 6

Supply Chain Management (SCM) –

Back 6

involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability

Front 7

goal of SCM:

Back 7

Decrease the power of its buyers
Increase its own supplier power
Increase switching costs to reduce the threat of substitute products or services
Create entry barriers thereby reducing the threat of new entrants
Increase efficiencies while seeking a competitive advantage through cost leadership

Front 8

personalization

Back 8

when a Web site knows enough about a persons likes and dislikes that it can fashion offers that are more likely to appeal to that person

Front 9

business intelligence

Back 9

– information that people use to support their decision-making efforts

Front 10

RFID tag

Back 10

contains a microchip and an antenna, and typically work by transmitting a serial number via radio waves to an electronic reader, which confirms the identity of a person or object bearing the tag

Front 11

ERP system provides a method for...

Back 11

effective planning and controlling of all the resources required to take, make, ship, and account for customer orders in a manufacturing, distribution, or service org.

Front 12

successful ERP projects share 3 attributes:

Back 12

overall fit

proper business analysis

solid implementation plans

Front 13

SAP-

Back 13

the leading ERP vendor

Front 14

ERP...

Back 14

eliminates redundancies, reduces wasted time,
remoses misinformation

Front 15

3 components of ERP:

Back 15

accounting and finance

production and materials management

human resources

Front 16

How does this practice help Best Buy to optimize its supply chain??

Back 16

they are PLANNING to have all resources to meet customer demand

SOURCE- they can see if suppliers got the inventory there on time

LOGISTICS- they can plan for effective transportation and storage since they know how much inventory they have

Front 17

why is business intelligence software required in order for this to work?

Back 17

business intelligence software tells Best Buy the information they need in order to make decisions about when and what inventory to order

Front 18

is it possible for the results of such checks to be analyzed manually/visually?

Back 18

no

you can't go to all 750 stores

Front 19

goal of business intelligence:

Back 19

gain sustainable competitive advantage

Front 20

benefits of business intelligence

Back 20

competitive advantage

information can be turned into actionable knowledge

Front 21

authentication-

Back 21

a method for confirming user's identities

once a system determines the authentication of a user, it can determine the access privledges

Front 22

datamining-

Back 22

sifts thru lots of info to uncover patterns and relationships

Front 23

how is data mining used in target marketing?

Back 23

shows patterns of people who buy certain products so you can determine your target market for that product

Front 24

how is data mining used in churn analysis?

Back 24

CHURN ANALYSIS involves identifying those consumers who are most likely to discontinue using your service or product.


data mining can be used to find this, so you can take action to retain those customers

Front 25

configuration data

Back 25

Refers to data entered into SAP to configure the system and establish the details of the business process models.

Front 26

transactions data

Back 26

Describes a business event or the result of a business process. Records activity within the business

Front 27

vendor master record

Back 27

Name, Address
Tax Jurisdiction Code
Language
Payment terms
Currency
Vender ID – Identifies vendor and serves as account number in accounts payable ledger

Front 28

materials master record

Back 28

Trade Goods – Goods or materials that are purchased with the intent of being resold.
Raw Materials – Goods or materials purchased for use in manufacturing.
Finished Goods – are manufactured goods which will be sold to customers.

Front 29

HIPPA

Back 29

health insurance portability and accountability act

requires the health care industry formulate and implement regulations to keep patient info confidential. must document and keep current records detailing how theyre preforming securing measures for all transmissions of info

protects privacy and security of personal health recoreds and has the potential to immpact every business in the US

affects all companies that use EDI to communicate personal health records

Front 30

ethics-

Back 30

principles and standards that guide our behavior toward other people

Front 31

ethics issues affected by technology advances:

Back 31

-intellectual property
-copyright
-fair use doctrine
-pirated software
-counterfeit software

Front 32

information has no ethics-

Back 32

Individuals form the only ethical component of IT

Information does not care how it is used

Information will not stop itself from sending spam, viruses, or highly-sensitive information

Information cannot delete or preserve itself

Front 33

acceptable use policy (AUP)

Back 33

policy that a user must agree to follow in order to be provided access to a network or to the Internet

An AUP usually contains a nonrepudiation clause

Front 34

nonrepudiation-

Back 34

a contractual stipulation to ensure that e-business participants do not deny (repudiate) their online actions

Front 35

spam-

Back 35

unsolicited e-mail

Spam accounts for 40% to 60% of most organizations’ e-mail and cost U.S. businesses over $14 billion in 2005

Front 36

anti-spam policy

Back 36

simply states that e-mail users will not send unsolicited e-mails (or spam)

Front 37

One of the most common defenses for preventing a security breach is a FIREWALL-

Back 37

hardware and/or software that guards a private network by analyzing the information leaving and entering the network

Front 38

ENCRYPTION-

Back 38

scrambles information into an alternative form that requires a key or password to decrypt the information

If there is an information security breach and the information was encrypted, the person stealing the information would be unable to read it

Front 39

Public key encryption (PKE) –

Back 39

an encryption system that uses two keys: a public key for everyone and a private key for the recipient

Front 40

There are three primary information technology security areas :

Back 40

Authentication and authorization
Prevention and resistance
Detection and response

Front 41

Authentication –

Back 41

a method for confirming users’ identities

Front 42

authorization-

Back 42

the process of giving someone permission to do or have something

Front 43

1st line of defense:

2nd:

Back 43

people

technology

Front 44

1st line of defense: people

Back 44

Organizations must enable employees, customers, and partners to access information electronically

The biggest issue surrounding information security is not a technical issue, but a people issue

33% of security incidents originate within the organization
Insiders – legitimate users who purposely or accidentally misuse their access to the environment and cause some kind of

The first line of defense an organization should follow to help combat insider issues is to develop information security policies and an information security plan
Information security policies – identify the rules required to maintain information security
Information security plan – details how an organization will implement the information security policies

Front 45

Hackers frequently use “social engineering” to obtain password
Social engineering –

Back 45

using one’s social skills to trick people into revealing access credentials or other information valuable to the attacker

Front 46

detection and response-

Back 46

If prevention and resistance strategies fail and there is a security breach, an organization can use detection and response technologies to mitigate the damage

Antivirus software is the most common type of detection and response technology

Front 47

Security threats to e-business include:

Back 47

Elevation of privilege
Hoaxes
Malicious code
Spoofing
Spyware
Sniffer
Packet tampering

Front 48

hacker-

Back 48

people very knowledgeable about computers who use their knowledge to invade other people’s computers
White-hat hacker
Black-hat hacker
Hactivist
Script kiddies or script bunnies
Cracker
Cyberterrorist

Front 49

virus-

Back 49

software written with malicious intent to cause annoyance or damage
Worm
Denial-of-service attack (DoS)
Distributed denial-of-service attack (DDoS)
Trojan-horse virus
Backdoor program
Polymorphic virus and worm

Front 50

brick and mortor business-

Back 50

no selling online

an e-business

Front 51

click and mortor business-

Back 51

e-commerce AND e-business

Front 52

white hat hacker

Back 52

work at the request of the system owners to find system vulnerabilities and plug the holes

Front 53

black hat hackers

Back 53

sbreak into other ppls computer systems and may just look around or ma steal and destroy info

Front 54

hactivists

Back 54

have philosophical and political reasons for breaking into systems and will often deface the website as a protest

Front 55

script kiddies/bunnies

Back 55

find hacking code on the internet and click and point their way into systems to cause damage or spread viruses

Front 56

cracker

Back 56

hacker with criminal intent

Front 57

cyberterrorist

Back 57

seek to cause harm to people ro destroy critical systems or info and use the internet as a weapon of mass destruction

Front 58

worm-

Back 58

type of virus that spreads itself from computer to computer. VIRUS must attach to something in order to spread, WORMS do not neeed to attach to anything to spread and can tunnel themselves into computers

Front 59

denial of service attack DoS

Back 59

floods a website w/ so many requests for service that it slows down or crashes

Front 60

distributed denial of service attack (DDoS)

Back 60

attacks from multiple computers that flood a website w/ so many requests it slows or crashes. ocmmon type is the PING OF DEATH- where thousonds of computers try to acccess a website at the same time shutting it down

Front 61

trojan horse virus

Back 61

hides inside other software, usually as an attachment or downloadable file

Front 62

backdoor programs-

Back 62

viruses that open a way into the network for future attacks

Front 63

polymorphic viruses and worms

Back 63

schange form as they propogate

Front 64

SAP

Back 64

Enables a company to link it’s business processes
Ties together disparate business functions (integrated business solution)
Helps the organization run smoothly
Real-time environment
Scalable and flexible

Front 65

GIS

Back 65

geographic information system

designed to work w/ info that can be shown on a map