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77 Cards in this Set
- Front
- Back
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What can IT enable an organization to accomplish? a. Reduce costs b. Improve productivity c. Generate growth d. All of the above |
d. All of the above |
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How does the text recommend that a company operate if it wants to be successful in the information age? |
b. Interdependently between departments |
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Which of the following represents the relationship between functional areas in a business? a. Independent b. Autonomous c. Interdependent d. Self-sufficient |
a. Independent |
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What are raw facts that describe the characteristics of an event? |
c. Data |
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What is data that has been converted into meaningful and useful context? |
a. Information |
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Which of the following is considered information? a. Quantity sold b. Date sold c. Best selling item by month d. All of the above |
c. Best selling item by month |
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Which of the following is considered data? a. Quantity sold b. Best customer by month c. Best selling item by month d. Worst selling item by month |
a. Quantity sold |
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Which of the following is NOT included as one of Friedman's 10 forces that flattened the world? a. Systems thinking b. Outsourcing c. Informing d. Supply-chaining |
a. Systems thinking |
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What did Thomas Friedman believe happened to the world because of the unplanned cascade of technological and social shifts? a. The world became bigger b. The world became flat c. The world became larger d. The world became more sophisticated |
b. The world became flat |
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Which of the following statements is true? a. IT equals business success b. IT equals business innovation c. IT represents business success and innovation d. IT enables business success and innovation |
d. IT enables business success and innovation |
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What is a competitive advantage? |
A feature of a product or service on which customers place a greater value than on similar offerings from competitors |
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What occurs when an organization can significantly impact its market share by being the first to market with a competitive advantage? |
First-mover Advantage |
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What is the acquisition and analysis of events and trends in the environment external to an organization? |
Environmental Scanning |
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All of the following are common tools used in an industry to analyze and develop competitive advantages, except: a. Five Forces Model b. Three Generic Strategies c. Competitive Analysis Model d. Value Chain Analysis |
c. Competitive Analysis |
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What does the Five Forces Model help determine the relative attractiveness of? |
An industry |
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Michael Porter, a University Professor at Harvard Business School, identified four competitive forces that can hurt potential sales. Which of the following is NOT one of the forces that Porter identified? a. Knowledgeable customers can force down prices by potting rivals against each other b. Influential suppliers can drive down profits by refusing to purchase any products c. New market entrants can steal potential investment capital d. Substitute products can steal customers |
b. Influential suppliers can drive down profits by refusing to purchase any products
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Which of the following is NOT one of Porter's Five Forces? a. Buyer power b. Supplier power c. Threat of substitute buyers d. Rivalry among existing competitors |
c. Threat of substitute buyers |
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Which of the following forces is commonly reduced through the use of a loyalty program? a. Buyer power b. Supplier power c. Threat of new entrants d. Rivalry among existing competitors |
a. Buyer power |
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Which of the following is considered a business process? a. Processing a customer's order b. Processing a customer's inquiry c. Processing a customer's complaint d. All of the above |
d. All of the above |
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Which of the following represents buyer power in Porter's Five Forces Model? a. Low when buyers have many choices of whom to buy from and high when their choices are few b. Assessed by analyzing the ability of buyers to directly impact the price they are willing to pay for an item c. Assessed by analyzing the ability of suppliers to directly impact the amount of products that are developed d. High when buyers have many customers of whom to buy from and low when their customers are few |
d. High when buyers have many customers of whom to buy from and low when their customers are few |
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All of the following are part of the four basic components of supply chain management, except: a. Supply chain strategy b. Supply chain customers c. Supply chain partners d. Supply chain logistics |
b. Supply chain customers |
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What does supply chain management involve? |
The management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability |
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Wal-Mart and Procter & Gamble (P&G) implemented a tremedously successful SCM system. The system linked Wal-Mart's ....................centers directly to P&G's ............. centers. |
Distribution, Manufacturing |
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What defines supply chain logistics? |
The product delivery processes and elements including orders, warehouses, carriers, defective product returns, and invoicing. |
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Which of the following is an organizational result from an effective and efficient supply chain management system? a. Decrease the power of its buyers b. Create entry barriers thereby reducing the threat of new entrants c. Increase efficiency while seeking a competitive advantage through cost leadership d. All of the above |
d. All of the above |
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What is CRM? |
Both a technology and a strategy |
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What is the key word in ERP? |
Enterprise |
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Which of the following is not a valid way that a CRM system can collect information? a. Accounting system b. Order fulfillment system c. Inventory system d. Customer's personal computer |
d. Customer's personal computer |
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What is a business process? |
A standardized set of activities that can accomplish a specific task, such as processing a customer's order |
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What is business process re-engineering? |
The analysis and redesign of workflow within and between enterprises |
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According to Peter Drucker, what are managers who do things right addressing? |
Effectiveness |
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Which term is used to describe the ease with which people perform transactions and/or find information? |
Usability |
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What type of metrics measure throughput, speed and availability? |
Efficiency IT Metrics |
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What types of metrics measure customer satisfaction? |
Effectiveness IT Metrics |
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What is a management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action? |
The balanced scorecard |
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The balanced scorecard views the organization from four perspectives, and users should develop metrics, collect data, and analyze their business relative to each of these perspectives. Which of the following is not one of the four perspectives in the balanced scorecard? a. Leading perspective b. The internal business process perspective c. The customer perspective d. The financial perspective |
a. The leading perspective |
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When considering the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate? |
Upper right-hand corner |
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Which of the following do customer effectiveness metrics typically focus on? a. Market share b. Customer acquisition c. Customer profitability d. All of the above |
All of the above |
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What is the small file called that is deposited on a hard drive by a website containing information about customers and their web activities? |
Cookie |
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Which of the following activities does a CIO perform? a. Oversees all uses of information technology b. Ensures the strategic alignment of IT with business goals c. Ensures the strategic alignment of IT with business objectives d. All of the above |
d. All of the above |
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Broad functions of a CIO include all of the following EXCEPT: a. Ensuring the delivery of all IT projects, on time and within budget b. Ensuring that the strategic vision of IT is in line with the strategic vision of the organization c. Building and maintaining strong executive relationships d. Building and maintaining strong customer processes |
d. Building and maintaining strong customer processes |
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Which issue concerns CIO's the most? a. Security b. Budgeting c. Enhancing customer satisfaction d. Marketing |
c. Enhancing customer satisfaction |
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Who is responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses? |
CSO |
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What is intangible creative work that is embodied in physical form? |
Intellectual Property |
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What gives, in certain situations, a person the legal right to use copyrighted material? |
Fair Use Doctrine |
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What is the legal protection afforded an expression of an idea? |
Copyright |
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What are the principles and standards that guide our behavior toward other people? |
Ethics |
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What is a broad term encompassing the protection of information from accidental or intentional misuse by persons inside or outside an organization? |
Information Security |
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According to Infonetics research, what is the leading cause of downtime? |
Software failure followed by human error |
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Which of he following represents the different information formats? a. Detail, summary, aggregate b. Document, presentation, spreadsheet, database c. Individual, department, enterprise d. None of the above |
b. Document, presentation, spreadsheet, database |
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Which of the following represents the different information granularity? a. Detail, summary, aggregate b. Document, presentation, spreadsheet, database c. Individual, department, enterprise d. None of the above |
a. Detail, summary, aggregate |
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All of the following are characteristics of human error, EXCEPT: a. Transactional b. Analytical c. Timeliness d. Quantity |
d. Quantity |
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What encompasses all of the information contained within a single business process or a unit of work and its primary purpose is to support the performing of daily operational tasks? |
Transactional Information |
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Which of the following is an example of transactional information? a. Withdrawing cash from an ATM b. Making an airline reservation c. Purchasing stock d. All of the above |
d. All of the above |
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What encompasses all organizational information and its primary purpose is to support the performing of managerial analysis tasks? |
Analytical Information |
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What is immediate, up-to-date information? |
Real-time Information |
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What is one of the biggest pitfalls associated with real-time information? |
It continually changes |
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Which of the following is not one of the five characteristics common to high quality information? a. Accuracy b. Completeness c. Quantity d. Consistency |
c. Quantity |
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Which of the following implies that aggregate or summary information is in agreement with detailed information? a. Uniqueness b. Completeness c. Consistency d. Accuracy |
c. Consistency |
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Which of the following types of information can be found in a database? a. Inventory b. Transactions c. Employees d. All of the above |
d. All of the above |
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Which of the following is correct in reference to a database? a. A database can support only one logical view b. A database can support many physical views c. A database can support many logical views d. A database can support up to three logical views |
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In the relational database model, what is a person, place, thing, transaction, or event about which information is shared? |
Entity |
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In the relational database model, what are characteristics or properties of an entity? |
Attributes |
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What are the characteristics or properties of an entity called? |
Attributes Fields Columns *All of the above |
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Why do relational databases use primary keys and foreign keys? |
To create logical relationships |
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What is a primary key? |
A field (or group of fields) that uniquely identifies a given record in a table |
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What is a foreign key? |
A primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables |
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All of the following are advantages of database-stored information, except: a. Increased flexibility b. Increased performance c. Increased information redundancy d. Increased information integrity |
c. Increased information redundancy |
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What refers to how well a system can adapt to increased demands? |
Scalability |
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Which of the following measures how quickly a system performs a certain process or transaction? |
Performance |
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What is information redundancy? a. Duplication of information b. Storing the same information in multiple places c. Storing duplicate information in multiple places d. All of the above |
d. All of the above
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What is the primary problem with redundant information? a. It is difficult to determine which values are most current b. It is often inconsistent c. It is difficult to determine which values are most accurate d. All of the above |
d. All of the above |
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Which of the following is true in regards to the elimination of redundant information? a. Uses additional hard disk space b. Makes performing information updates harder c. Improves information quality d. All of the above |
c. Improves information quality |
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What are the rules that help ensure the quality of information? |
Information Integrity |
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A data warehouse is a ............... collection of information - gathered from many different......... databases - that supports business analysis activities and decision - making tasks. |
Logical, operational |
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All of the following are reasons why operational systems are not appropriate for business analysis EXCEPT: a. Does not include information from other operational applications b. Operational systems are integrated c. Operational information is mainly current d. Operational information frequently has quality issues |
b. Operational systems are integrated
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What do data warehouses support? |
OLAP and analytical processing |
