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18 Cards in this Set
- Front
- Back
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Chief officers should recommend the level of service needed and methods for delivering that service based on what |
Data, best practices, community expectations |
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Fire and life safety needs of a community get determined through a needs Analysis Based on what |
Public input/legal requirements/national standards/hazard or hazard or risk analysis |
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Systems model approach |
Appropriate input of services is balanced against the desired results/ Service input consist of staffing training locating and equipping the 1st response units /only the desired and needed results are included in this model to balance against the services |
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Comprehensive risk approach |
Based on a formal identification and evaluation of risk in a jurisdiction /compares the risk management plan developed in the jurisdiction with the services in place or necessary to mitigate those risk |
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When does risk assumption occur |
When risk cannot be reduced, avoided, or transferred. |
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Community connectors |
Links between fire and emergency services organizations and other service providers |
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Community service units |
Non emergency vehicles that provide assistance with social services, grief support, information and guidance on mental health issues, support for domestic violence victims, and other social service needs. |
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Why can failure to understand community diversity create basic United diversity create barriers between service providers and customers? |
Because of language culture and values differences |
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What are the most common non English languages in the US and in Canada |
United States - Spanish Canada - French |
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Language telecommunications line |
Connects a caller to a translator who assist in processing a request |
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Sensitivity training |
One way of connecting the Cultural groups with the organization and providing training at the same time |
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Public education enhances what |
The organization's public image and provides a valuable public service |
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Fire and life safety education programs you should programs do what? |
Inform members of the community about the far and life safety hazards they face and how to mitigate those hazards. Design to help change behavior which results in fewer fires injury and property loss |
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Examples of Smaller community target groups |
Preschoolers /homeowners/apartment tenants/school children/older adults/people with physical impairments |
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Fire and life safety education programs must be |
Must be based on specific, measurable goals and objectives |
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Media programs That can increase public awareness |
TV/newspapers/Internet/print media |
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One of the most important skills chief officers can use when dealing with the public |
Listening! |
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whose responsibility is resolution of all concerns, complaints, and inquiries |
All personnel |
