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21 Cards in this Set

  • Front
  • Back

Which of the following descriptions is true of speaking with clarity?

change the subject often
focus on unimportant details
less is more
the more words the better

Less is more.
Acting with decorum means:

asking a lot of questions
decorating for the holidays
being dishonest with clients
using appropriate speech and conduct
Using appropriate speech and conduct.
Pronouncing words clearly, precisely and accurately is referred to as:

rate
pitch
inflection
enunciation
Enunciation.
Using a prompting comment such as "go on" is an example of a listening strategy called:

repeat
respond
question
paraphrase
Respond.
The strength of volume during a verbal exchange is called:

rate
pitch
force
inflection
Force.
Leaning forward during a conversation might communicate:

"I'm very bored."
"I've had enough."
"I'm interested in what you are saying."
"I'm not interested in what you are saying."
"I'm interested in what you are saying."
Proper grammar is reflected in which of the following statements?

How may I help you?
How can I help you?
I have went to that shop before.
I would of done that if you asked.
How may I help you?
Which of the following statements does NOT reflect proper grammar?

The coat rack is beside the front door.
This oil works well on a normal skin type.
This oil works good on a normal skin type.
Besides being effective, it is easy to apply.
This oils works good on a normal skin type.
Which of the following statements is NOT true about close-ended questions?

begin with "did"
begin with "why"
begin with "could"
begin with "would"
Begin with "why".
The tempo used during a verbal exchange is called the:

rate
pitch
force
grammar
Rate.
Which of the following statements describes an appropriate technique to use when making eye contact?

stare directly into the other person's eyes
avoid making eye contact as soon as you start a conversation
use eye contact throughout the conversation to demonstrate interest
look over the other person's shoulders as though you find something more interesting
Use eye contact throughout the conversation to demonstrate interest.
Translating what you heard into your own words is referred to as:

repeating
responding
questioning
paraphrasing
Paraphrasing.
Changing the pitch of your voice while speaking is called:

rate
pitch
inflection
enunciation
Inflection.
All of the following statements about communication are true EXCEPT:

avoid asking questions
show concern and compassion
find things in common with others
tune in to how others will be more comfortable interacting
Avoid asking questions.
Clarity is characterized by precision of language and clearness in the voice.
True.
Respect, integrity and commitment are the main components of professional etiquette.
True.
To be a good listener, focus your attention on the speaker and what is being said.
True.
Paraphrasing is repeating word-for-word what the client just said.
False.
Staying positive is one of the strategies for handling communication problems.
True.
Body language has very little effect on the message being communicated.
False.
Inflection is pronouncing words clearly, precisely and accurately.
False.