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27 Cards in this Set
- Front
- Back
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A term experts use to define the work rate or efficiency of work is called:
tracking stacking productivity double-booking |
Productivity.
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Increasing the client base by asking more clients to schedule future appointments, thereby increasing the frequency of salon visits, reflects a focus on:
new clients return clients referral clients prebook clients |
Prebook clients.
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Which term identifies a two-step process of establishing goals and monitoring performance within the salon industry?:
tracking stacking referring retaining |
Tracking.
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What is the service to client rate for a professional who performed 120 services per month on a total of 90 clients for the month?
1.3 service to client rate 1.6 service to client rate 1.9 service to client rate 2.4 service to client rate |
1.3 service to client rate.
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In the salon industry, the two main methods for improving productivity are increasing the dollars spent per client and:
increasing the work hours reducing the number of referrals increasing the client base reducing the number of core services |
Increasing the client base.
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Which of the following is NOT a good strategy to increase your client base?:
distributing business cards criticizing the receptionist for not sending you enough clients asking more clients to prebook future appointments increasing the number of people making positive word-of-mouth comments |
Criticizing the receptionist for not sending you enough clients.
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In which section of the SWOT chart would you enter your career-related skills, work experience and positive personal traits?:
Threats Strengths Weaknesses Opportunities |
Strengths.
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Stacking and double-booking are additional strategies used within the salon industry to:
increase productivity decrease salon hours decrease productivity decrease return clients |
Increase productivity.
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What is the total amount of service dollars for a professional who performed a haircut and thermal style for $20.00, a color service for $35.00 and a partial perm for $25.00?:
$60.00 $65.00 $75.00 $80.00 |
$80.00.
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The average number of services received by each guest is called the:
tracking rate performance rate client to client rate service to client rate |
Service to client rate.
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All of the following are considered core services EXCEPT:
haircut reformation curl facial manicure |
Reformation curl.
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On the SWOT chart, the fact of a new salon or spa opening nearby, should be categorized as a(n):
Threat Strength Weakness Opportunity |
Opportunity.
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Which of the following is a personal analysis tool that will help you make better, more competent decisions about career goals?
test rubric retail graph SWOT analysis |
SWOT analysis.
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Which of the following service types is considered a mainstay and is generally requested by the majority of the market?
core service referral service primary service specialized service |
Core service.
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What is the request client rate for a professional who performed services for 60 return clients and 3 referral clients and reported 90 total clients for the month?:
50% request client rate 60% request client rate 70% request client rate 80% request client rate |
70% request client rate.
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For a nail technician, manicure and pedicure are the examples of what type of services?:
specialized additional core expensive |
Core.
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An assessment tool that is designed to provide students with specific feedback on their present level of performance as well as reveal how their performance compares to industry standards is called a:
test rubric retail graph SWOT analysis |
Rubric.
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Scheduling a client while another client is in wait-mode is referred to as:
tracking stacking prebooking double-booking |
Double-booking.
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If your goal is to increase the number of referral clients, you should focus on:
asking current clients for referrals selling more products to more clients promoting yourself to potential clients arguing with the salon owner |
Asking current clients for referrals.
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What is the retail dollar per client if the total retail for the month is $300.00 and the total number of clients for the month is 55?:
$4.25 retail $ per client $5.45 retail $ per client $7.68 retail $ per client $8.45 retail $ per client |
$5.45 retail $ per client.
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Stacking means scheduling a client while another client is in a wait-mode, such as processing, relaxing or drying.
True False |
False.
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One way to increase the dollars spent per client is to increase the number of upsells of specialized and additional services.
True False |
True.
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Tracking is a two-step process of establishing goals and monitoring performance.
True False |
True.
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Operating from a blame list is the most effective way to get the results you want.
True False |
False.
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The salon professionals should strive to lower the service to client rate in order to achieve financial success.
True False |
False.
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Satisfying more clients so they will return for future salon visits is one of the ways to increase your client base.
True False |
True.
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Self-monitoring with the intention of improving performance is a determining factor in achieving success.
True False |
True.
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