Chapter 9 Business

Front 1

continuous process

Back 1

manufacturing method to produce or process materials without interruption for long periods of time

Front 2

mass customization

Back 2

production of personalized or custom-tailored goods or services to meet customers' individual needs

Front 3

critical path

Back 3

In a PERT chart, the sequence of activities that takes the longest time from start to finish

Front 4

facility location

Back 4

the process of determining the geographic placement of facilities to serve the firm's clients or customers

Front 5

facility layout

Back 5

the arrangement of machinery, equipment and people within a production facility

Front 6

quality

Back 6

consistent production of goods and services desired by customers that are free of defects and deficiencies

Front 7

process manufacturing

Back 7

manufacturing method in which value is added through physical or chemical transformation of the product

Front 8

assembly process

Back 8

manufacturing method in which value is added by putting together components to create a product

Front 9

production

Back 9

the creation of finished goods and services using the factors of production: land, labor, capital, entrepreneurship, and knowledge

Front 10

telecommuting

Back 10

working from home via computer

Front 11

flexible manufacturing

Back 11

manufacturing system that uses computer controlled technology to produce different goods in varying volumes

Front 12

lean manufacturing

Back 12

manufacturing methodology based on maximizing value and minimizing waste in the manufacturing process

Front 13

SPC stastical process control

Back 13

method of monitoring quality through random sampling of products and plotting variances from standard

Front 14

CAD computer aided design

Back 14

the use of computers to assist in the design and development of products

Front 15

MRP materials requirement planning

Back 15

computerized system that uses sales forecasting in determining appropriate inventory levels of materials

Front 16

ERP enterprise resource planning

Back 16

computerized system that intergrates business functions such as purchasing, inventory control, sales, finance, and HR into a single database

Front 17

CIM computer integrated manufacturing

Back 17

combining applications such as CAD, CAM and other computer systems to streamline the manufacturing process

Front 18

JIT just-in-time inventory control

Back 18

inventory system in which materials and supplies are delivered when required and neither sooner nor later

Front 19

CAM computer aided manufacturing

Back 19

the use of computers in the manufacturing of products

Front 20

staistical quality control

Back 20

the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning

Front 21

production management

Back 21

the process of coordinating and controlling the activities required to create goods

Front 22

operations management

Back 22

the design, execution and control of operations that convert resources into desired goods and services

Front 23

form utility

Back 23

the value added by converting raw materials, labor, information etc. into finished products

Front 24

purchasing

Back 24

activities involved in obtaining required goods and services at the optimum cost and from reliable suppliers

Front 25

ISO 9000

Back 25

series of quality assurance standards developed by the International Organization for Standardization

Front 26

ISO 14000

Back 26

series of environmental management standards developed by the International Organization Standardization

Front 27

PERT chart

Back 27

scheduling technique that identifies and sequences major activities needed to complete a project

Front 28

Gantt chart

Back 28

graphic scheduling tool that displays what projects are in process and their stage in completion

Front 29

intermittent process

Back 29

a production process in which the production run is short and the machines are changed frequently to make different products

Front 30

both goods and services

Back 30

Operations management controls the production of...

Front 31

Malcom Bridge Award

Back 31

Firms that achieve outstanding level of overall quality based on performance in key areas such as strategic planning and customer may be awarded what?