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5 Cards in this Set
- Front
- Back
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(1) How do enterprise systems help businesses
achieve operational excellence |
– Increase operational efficiency – Provide firm-wide information to support decision making – Enable rapid responses to customer requests for information or products – Include analytical tools to evaluate overall organizational performance |
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(2) How do supply chain management systems
coordinate planning, production, and logistics with suppliers |
• Model existing supply chain
• Enable demand planning • Optimize sourcing, manufacturing plans • Establish inventory levels • Identify transportation modes • Manage flow of products through distributioncenters and warehouses |
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(3) How do customer relationship management systems help firms achieve customer intimacy |
– Capture and integrate customer data from all overthe organization
– Consolidate and analyze customer data – Distribute customer information to varioussystems and customer touch points acrossenterprise – Provide single enterprise view of customers |
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(4) What are the challenges posed by enterprise applications |
– Highly expensive to purchase and implemententerprise applications
–Technology changes –Business process changes –Organizational learning, changes –Switching costs, dependence on softwarevendors – Data standardization, management, cleansing |
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(5) how are enterprise applications taking advantage of new technologies |
• Make applications more flexible, Web-enabled,integrated with other systems
• Incorporating social networking technologies • Company social networks • Monitor social media activity • Manage social and Web-based campaigns • Inclusion of BI with enterprise applications • Flexible reporting, ad hoc analysis, “what-if”scenarios, digital dashboards, data visualization |
