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22 Cards in this Set
- Front
- Back
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organizational change |
any alteration of an organization's people, structure, or technology |
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change agents |
people who act as change catalysts and assume the responsibility for managing the change process |
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"calm waters" metaphor |
a description of organizational change that likens that change to a large ship making a predictable trip across a calm sea and experiencing an occasional storm |
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"white-water rapids" metaphor |
a description of organizational change that likens that change to a small raft navigating a raging river |
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organization development (OD) |
Efforts that assist organizational members with a planned change by focusing on their attitudes and values |
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survey feedback |
a method of assessing employees' attitudes towards and perceptions of a change |
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process consultation |
using outside consultants to help work groups set goals, develop positive interpersonal relationships, and clarify the roles and responsibilities of each team member |
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team-building |
using activities to help work groups set goals, develop positive interpersonal relationships, and clarify the roles and responsibilities of each team member |
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intergroup development |
activities that attempt to make several work groups more cohesive |
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stress |
response to anxiety over intense demands, constraints, or opportunities |
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karoshi |
a Japanese term that refers to a sudden death caused by overworking |
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stressors |
factors that cause stress |
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role conflicts |
work expectations that are hard to satisfy |
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role overload |
having more work to accomplish that time permits |
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role ambiguity |
when role expectations are not clearly understood |
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Type A personality |
people who have a chronic sense of urgency and an excessive competitive drive |
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Type B personality |
people who are relaxed and easygoing and accpt change easily |
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employee assistance programs (EAPs) |
programs offered by organizations to help employees overcome personal and health-related problems |
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wellness programs |
programs offered by organizations to help employees prevent health problems |
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creativity |
the ability to produce novel and useful ideas |
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innovation |
the process of taking a creative idea and turning it into a useful product, service, or method of operation |
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idea champion |
individuals who actively and enthusiastically support new ideas, build support for, overcome resistance to, and ensure that innovations are implemented |
