Chapter 8

Front 1

The MOTO sector of the retail industry is most similar to the ________ sector.

Back 1

online retail sales

Front 2

The major impact of Internet real estate sites is in providing online property listings, loan calculators, and research and reference materials.

Back 2

True

Front 3

In ________, all of a customer's financial (and even nonfinancial) data are pulled together at a single personalized Web site.

Back 3

account aggregation

Front 4

n 2012, more travel was booked online than offline.

Back 4

true

Front 5

Which of the following is not one of the central challenges facing the online retail industry?

Back 5

lack of physical store presence

Front 6

The online mortgage industry has transformed the process of obtaining a mortgage.

Back 6

False

Front 7

Online retailing is one of the largest segments of the retail industry.

Back 7

False

Front 8

Which of the following is not one of the seven major segments of the retail industry?

Back 8

electronics and computers

Front 9

Over 50% of U.S. consumers prefer online banking.

Back 9

True

Front 10

All of the following are challenges faced by bricks-and-clicks firms except:

Back 10

building a brand name.

Front 11

Contrary to predictions of analysts made during the early days of e-commerce, the Internet has led to disintermediation and on a widespread basis.

Back 11

False

Front 12

Bricks-and-clicks companies have a network of physical stores as their primary retail channel, but have also introduced online offerings.

Back 12

true

Front 13

Virtual merchants face potentially large costs for all of the followingexcept:

Back 13

building and maintaining physical stores.

Front 14

All of the following are advantages of online retail except:

Back 14

faster delivery of goods.

Front 15

Which of the following sectors of the United States retail industry is the largest?

Back 15

consumer durables

Front 16

Which of the following is not one of the methods used by traditional retailers to develop multi-channel integration?

Back 16

online supply-push