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33 Cards in this Set
- Front
- Back
Management
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the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources
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planning
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a management function that includes anticipating trednds and determining the best strategies and tactics to achieve organizational goals and objectives
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organizing
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a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everytthing work together to achieve the organizatiions goals and objectives
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leading
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creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organizations goals and objectives
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controlling
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a management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not
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vision
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an encompassing explanation of why the orginzation exists and where its trying to head
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mission statement
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an outline of the fundamental purposes of an organization
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goals
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the broad,long-term accomplishments an organization wishes to attain
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objectives
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specific, short-term statements detailing how to achieve the organization's goals
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SWOT analysis
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A planning tool used to analyze an organization's strenghts, weaknesses, opportunities and threats
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strategic planning
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the process of determining the major goals of the organizion and the policies and strategies for obtaining and using resources to achieve those goals
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tactical planning
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the process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done
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operational planning
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the process of setting work standards and schedules necessary to implement the companys tactical objectives
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contingency planning
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the process of preparing alternative courses of action that may be used if the primary plans dont achiev the organizaitons objectives
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decision making
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choosing among two or more alternatives
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problem solving
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the process of solving the everyday problems that occur. Problem solving is less formal than decision making usually calls for quicker action
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brainstorming
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coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas
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PMI
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Listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third column.
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organizational chart
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a visual device that shows relationships among people and divides the organization's work;it shows who is accountable for the completion of specific work and who reports to whom
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top management
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highest level of management, consisting of the president and other key company executives who develop strategic plans.
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middle management
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includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling
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Supervisory management
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includes those who are directly responsible for supervising workers and evaluating their daily performance
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Technical Skills
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involve the ability to perform tasks in a specific discipline or department
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human relations skills
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skills that involve communication and motivationl they enable managers to work through and with people.
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conceptual skills
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skills that involve the ability to picture the organization as a whole and the relationship among its various parts
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staffing
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a management function that includes hiring, motivaitng, and retaining the best people available to accomplish the comany's objectives
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autocratic leadership
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leadership style that involves making managerial decisions without consulting others
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participative democratic leadership
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leadership style that consists of managers and employees working together to make decisions
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free-rein leadership
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leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives
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enabling
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giving workers the education and tools they need to make decisions
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knowledge management
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finding the right information, keeping the information in a readily accessible plance, and making the information known to everyone in the firm
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external customers
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dealers, who buy products to sell to others and ultimate custmers or end users who buy proudcts for their own personal use
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internal customers
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individuals and units within the firm that receive services from other individuals or units
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