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15 Cards in this Set
- Front
- Back
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Both structured processes and dynamic processes are formally defined processes. T/F |
False
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Placing an order is an example of a structured process. T/F |
True |
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Workgroup information systems typically support 10 to 100 users. |
True |
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Inter-enterprise information systems support one or more inter-enterprise processes. T/F |
True |
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An information silo is a condition that exists when data are isolated in separated information systems. |
True |
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The problems of duplicated data, disjointed systems, limited information, and inefficiencies are solved by spreading the data across multiple databases. |
False |
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CRM systems incorporate accounting, manufacturing, inventory, and Human resources applications. |
False |
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______________ processes span an organization and support activities in multiple departments. |
Enterprise |
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The two dimensions of process quality are___________. |
efficiency and effectiveness |
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When an organization has inconsistent duplicated data, it is said to have a problem of ______________. |
Data integrity
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Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers? |
loss/churn |
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Enterprise application integration is _________. |
A suite of software applications that consolidates existing systems by providing layers of software that connect applications together. |
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ERP vendors train an organization's employees, called Super Users, to become in-house ERP trainers in training sessions called __________. |
Train the trainer |
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The top two ranked ERP vendors are___________.
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Oracle and SAP |
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_____________ refers to a person's belief that he or she can be successful at his or her job. |
Self-efficacy |
