Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
18 Cards in this Set
- Front
- Back
A written document sent to someone outside of a company, usually formal in style and tone.
|
Business Letter
|
|
The words a person understands when he or she reads them or hears them spoken.
|
Recognition Vocabulary
|
|
Barganing through persuasion rather than argument to resolve disputes between two or more individuals or groups.
|
Negotiation
|
|
Sending and receiving messages; and exchange of thoughts, ideas, and beliefs between two or more people.
|
Communication
|
|
To supervise or check for accuracy.
|
Monitor
|
|
Words a person uses in speech or writing.
|
Active Vocabulary
|
|
To encourage or make something easier to accomplish.
|
Facilitate
|
|
The words that surround a particular word or passage that can shed light on the meaning of the word or passage.
|
Context
|
|
A note sent within a company used to aid the memory of the recipient, usually concerning office matters in a company.
|
Memorandum
|
|
A change in tone or pitch of a person's voice used to convey meaning.
|
Inflection
|
|
A clash or struggle that sometimes occurs when individuals or groups have different points or view.
|
Conflict
|
|
Facial expressions and body positions that relay a person's feeling.
|
Nonverbal Communication
|
|
A reaction or response to what is said, including verbal and nonverbal communication.
|
Feedback
|
|
The ability to understand another person's feelings and motives.
|
Empathy
|
|
To pull away from a volatile situation and give the other party time to cool off before attempting to resolve the conflict.
|
Withdrawal
|
|
A listening technique that requires the listener to repeat the speaker's ideas or thoughts in his or her own words.
|
Paraphrasing
|
|
An objective, third party expert used to help solve disputes.
|
Arbitrator
|
|
When each member of a negotiation gives up some of its demands and meets the other side halfway.
|
Compromise
|