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47 Cards in this Set
- Front
- Back
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d: intelligence
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general mental ability used in complex information processing
the ability to develop and understand concepts, especially complex and abstract concepts |
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what is another individual difference that greatly affects organizational behavior
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intelligence
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what is the controversy over intelligence as an aspect of human ability
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researchers believe that a meaningful general intelligence factor exists
believe that many different types of intelligence exists and most of us have strong intelligence in one or more areas most researchers do believe there is a general intelligence trait and that it does help to guide meaningful sucess in the workplace |
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d: number aptitude
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type of intelligence
the ability to handle mathematics |
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d: verbal comprehension
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the ability to understand written and spoken words
type of intelligence |
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d: perceptual speed
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the ability to process visual data quickly
type of intelligence |
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d: spatial visualization
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the ability to imagine a different physical configuration (imagine how a room should be arranged)
type of intelligence |
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d: deductive reasoning
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the ability to draw a conclusion or make a choice that logically follows from existing assumptions and data
type of intelligence |
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d: inductive reasoning
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the ability to identify after observing specific cases or instances the general rules that govern a process or that explain an outcome
type of intelligence |
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d: memory
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the ability to store and recall previous experiences
type of intelligence |
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what is controversial about hiring based on intelligence tests
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some intelligence tests may not accurately reflect a persons true level of intelligence
legal problems w intelligence tests if they result in adverse impact |
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benefits of intelligence tests
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higher quality associates
help lead to higher productivity can gain advantage over competitors |
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what is the test professional football players take for admission into the NFL
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wonderlic personality test
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d: attitude
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persistent mental state of readiness to feel and behave in a certain way toward
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conclusions about attitudes
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1) relatively stable
2) directed towards some object person or idea 3) an attitude relates to an individual's behavior toward that object/person (attitudes influence our actions) |
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what are behaviors also motivated by other than attitudes
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motivational forces
situational factors |
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what are the three essential elements of an attitude
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1) cognitive
2) affective 3) behavioral |
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d: cognitive element of an attitude
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the facts we have gathered and considered about the object person or idea
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d: affective element of an attitude
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the feelings one has about the object or person, frequently expressed as like or dislike of the object or person and the degree to which one holds these feelings
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behavioral elements
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individuas intention to act in certain ways towards the object of the attitude (depends largely on whether we like or dislike them based on what we know about them)
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how can attitudes be formed
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1) learning process
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explain how attitudes are formed through the learning process
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can be formed through experiencing rewards/punishments or watching others experience rewards/punishments
ex: hate catcuses because you prick yourself on one, so your attitude towards them is that they suck because they hurt |
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explain how attitudes are formed through self perception
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person will engage in a behavior, person then diagnoses their actions, and then concludes they have a positive attitude towards that object
ex: person joins a cafeteria protest without much thought and realizes they must have had a positive attitude towards it or why else would they have done it |
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explain how attitudes are formed through need for consistency
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people want their attitudes to be cosnsitent/in balance
if we have an attitude about one person, we make similar attitudes ab similar people |
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d: self perception effect
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forming attitudes based on simple observations of their own behaviors
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how is the foot in the door technique similar to self perception
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involves asking a person for a small favor then asking someone for a larger favor that is consistent with the original favor
after completing the small favor, individuals feel they have a positive view about whatever they have done (safe driving yard sign study) |
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what are the two most throughly examined attitudes in OB
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1) job satisfaction
2) organizational commitment |
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what is job satisfaction linked with
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positive effect on intentions to stay in the job
modest effect on actually staying in the job associated with low turnover modestly positive effect on regular attendance at work |
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what is the controversy between satisfaction and job performance
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some people believe that high satisfaction produces strong performance
some believe strong performance causes satisfaction others believe that satisfaction are not related or only weakly related study has shown that all are correct |
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what is commitment linked with
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important effects on intentions to stay in the job
modest effects on actually staying in the job related to motivation |
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factors that can lead to job satisfaction and organizational commitment
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role ambiguity
supervision/leadership pay and benefits nature of the job organization climate stress perceptions of fair treatment |
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3 general reasons why people are committed to their organizations
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1) affective commitment
2) normative commitment 3) continuance commitment |
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d: affective commitment
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organizational commitment due to one's strong positive attitudes towards the organization
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d: normative commitment
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organizational commitment due to feelings of obligation
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d: continuance commitment
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they are committed to the organization because they do not have better options
benefits may influence |
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how does high involvement management affect commitment to an organization
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high involvement management fosters a good fit between an employee and an organization, therefore people generally feel better about fitting in
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d: emotional intelligence
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the ability to accurately appriase one's won and other's emotions, effectively regulate one's own and others' emotions and use emotion to motivate, plan and achieve
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in the last 10 years what has there been an explosion of research on
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emotional intelligence
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what can a person with high emotional intelligence do
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can accurately determine his or her EI and alter their emotions to have a perceived effect on others
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what has high emotional intelligence been linked to
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career success
leadership effectiveness managerial performance performance in sales |
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what is some criticism of emotional intelligence
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it isnt a type of intelligence but specific social skills an dpersoanlity traits
very broadly defined that its meaningless |
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what are the characteristics of high EI
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self awareness
self regulation motivation or drive empathy social skill |
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robert j sternberg triarchic theory of intelligence
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3 types:
Analytical Conceptual Tacit |
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what is sternberg's analytical type of intelligence
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being able to take apart a problem and see solutions not easily seen
difficult at being creative on their own most commonly tested |
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what is sternberg's conceptual type of intelligence
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how well a task is preformed in regard to how often we perform it
very creative |
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what is sternberg's tacit type of intelligence
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attaining fit to context
"street smarts" being able to adapt with one's surroundings |
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what affects commitment
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Person-Organization Fit
Justice Respect Camaraderie Achievement Opportunities Organizational Support Other Opportunities |
