Chapter 5: Individual/organization Relations And Retention

Front 1

The desire within a person causing that person to act.

Back 1

Motiviation

Front 2

The perceived fairness of what the person does compared with what the person receives.

Back 2

Equity

Front 3

The unwritten expectations employees and employers have about the nature of their work relationships.

Back 3

Psychological contract

Front 4

A positive emotional state resulting from evaluating one's job experiences.

Back 4

Job satisfaction

Front 5

A survey that focuses on employees' feelings and beliefs about their jobs and the organization.

Back 5

Attitude survey

Front 6

The degree to which employees believe in and accept organizational goals and desire to remain with the organization.

Back 6

Organizational commitment

Front 7

The extent to which an employee's thoughts and behaviors are focused on the employer's success.

Back 7

Employee engagement

Front 8

Being faithful to an institution or employer.

Back 8

Loyalty

Front 9

Any failure by an employee to report for work as scheduled or to stay at work when scheduled.

Back 9

Absenteeism

Front 10

The process in which employees leave an organization and have to be replaced.

Back 10

Turnover

Front 11

Hiring new workers while laying off others.

Back 11

Churn

Front 12

An interview in which individuals who are leaving an organization are asked to five their reasons.

Back 12

Exit interview