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10 Cards in this Set
- Front
- Back
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because customer service is a complex and demanding field, it requires you to have
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all of the above, intelligence, technical skills, discipline
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commitment to success means to be compulsive in your drive to succeed
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false
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nearly all successful customer service specialist are
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success oriented
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the part of the brain concerned with success should be
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on call at all times
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which of the following is not one of Dr. Ings Objectives of customer service
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inquire
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the only way to become successful in customer service, or as a business leader, is to actively work 80 hours a week at it
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false
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to properly display business leadership you need to
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have a healthy appetite for success
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to be a succesful customer service specialist, you should
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all of the above
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a personal rule for success should include
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keep up to date
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patterns for successful customer service workers include
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getting ahead as a goal unto itself
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