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10 Cards in this Set

  • Front
  • Back
because customer service is a complex and demanding field, it requires you to have
all of the above, intelligence, technical skills, discipline
commitment to success means to be compulsive in your drive to succeed
false
nearly all successful customer service specialist are
success oriented
the part of the brain concerned with success should be
on call at all times
which of the following is not one of Dr. Ings Objectives of customer service
inquire
the only way to become successful in customer service, or as a business leader, is to actively work 80 hours a week at it
false
to properly display business leadership you need to
have a healthy appetite for success
to be a succesful customer service specialist, you should
all of the above
a personal rule for success should include
keep up to date
patterns for successful customer service workers include
getting ahead as a goal unto itself