Chapter 5

Front 1

Top management is responsible for developing long-term _____ that make clear how the company will serve customers and position itself against competitors in the next two to five years

Back 1

Strategic Plans

Front 2

Management by objectives (MBO) is a management technique often used to develop and carry out

Back 2

tactical plans

Front 3

The first step in rational decision making is to

Back 3

define the problem

Front 4

One method of weighting decision criteria uses ____, which is a process where each decision criterion is compared directly to every other criterion

Back 4

relative comparisons

Front 5

Which of the following statements explains why groups can produce better solutions that individuals in decision-making situations?

Back 5

Groups become committed to solutions they help choose

Front 6

______ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.

Back 6

Satisficing

Front 7

After earning $8 Billion in profit, Royal Dutch/Shell decided to strive to double its profits within the next five years. Which classical management function would be instrumental in achieveing this goal?

Back 7

Planning

Front 8

Planning is ultimately based upon ______.

Back 8

choosing a goal and developing a method or strategy to achieve that goal

Front 9

How does a company benefit from planning?

Back 9

intensified effort, persistence, direction, and creation of task strategies

Front 10

The use of ____ in planning produces a false sense of certainty and is often cited as one of the major pitfalls of planning.

Back 10

Assumptions

Front 11

According to the text, which of the following is a pitfall of planning?

Back 11

a false sense of certainty base on faulty assumptions

Front 12

The last step in effective planning is to _____.

Back 12

Maintain flexibility in planning

Front 13

The most popular approach to increasing goal commitment is ______.

Back 13

encouraging workers' participation in goal setting

Front 14

Common method used for increasing goal commitment?

Back 14

Make goals public

Front 15

______ can help organizations to maintain flexibility as they plan.

Back 15

Options-based planning

Front 16

Planning works best when the goals and action plans at the _____ of the organization support the goals and action plans at the _____ of the organization.

Back 16

bottom and middle; top

Front 17

Top management is responsible for developing long-term ____ that make clear how the company will serve customers and position itself against competitors in the next two to five years.

Back 17

Strategic plans

Front 18

What type of planning would be used to create the festivities necessary to celebrate the 100-year anniversary of a furniture manufacturer?

Back 18

Single-use plan

Front 19

There are three kinds of ____ plans. What are they?

Back 19

Operational; Single-use, standing and budgets

Front 20

The ____ is a type of operational plan that saves managers time because it is created once and then used repeatedly to hand frequently recurring events.

Back 20

Standing Plans

Front 21

______ are standing plans that indicate the specific steps that should be taken in response to a particular event.

Back 21

Procedures

Front 22

______ is the process of choosing a solution from available alternatives.

Back 22

Decision Making

Front 23

____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions

Back 23

Rational decision making

Front 24

A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).

Back 24

Problem