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87 Cards in this Set

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Update that should include the type of operation, the progress of the incident, the anticipated actions, and the need for additional resources

Time marks

A battery operated hand held transceiver

Portable radio

Allow fire fighters to receive information in the apparatus or at the station

Mobile data terminals

Code indicating that a fire fighter is lost, is missing, or requires immediate assistance

Mayday

A radio channel using two frequencies

Duplex channel

Automated systems used by telecommunicators to obtain and assess dispatch information

CAD

A radio system that automatically transmits a radio signal on a different frequency

Radio repeater system

A radio channel using one frequency

Simplex channel

A radio channel that bypasses a repeater system

Talk around channel

What does ANI stand for?

Automatic


Number


Identification


(ANI)


Shows number on display at telecommincator terminal

The process of assigning a response category is based on the nature of the reported problem

Classification and prioritization

Two way radios that are permanently mounted in vehicles

Mobile radios

Telecommunicators must follow standard operating procedures (SOP) and use .....

Active listening

One of the first things you should learn when assigned to a fire station is how to use the .....

Telephone and intercom system

What is the central processing point for all information relating to an emergency incident?

Communications center

The first arriving unit at an incident should always give a brief initial report and ........

Establish command

Unit selection is the process of determining exactly which ....

Unit(s) to dispatch

A CAD system helps meet the most important objective in processing an emergency call which is ...

Sending the appropriate units to the correct location as quickly as possible

The telecommunicator can initiate a response after determining

Location and nature of the problem

How long should someone in the communications centers be in contact with the responding units?

Throughout the incident

A call box connects the person directly to a(n) ....

Telecommunicator

The first arriving unit at an incident should ....

Give a brief initial radio report



Establish command



Tell other responding units what it is happening

Radio codes, such as "ten codes" ...

Can be problematic

When you speak in the microphone, always speak across the microphone .....

At 45 degree angle, holding the microphone 1-2 inches from the mouth

A group of shared frequencies controlled by a computer

Trunking system

Unit selection determines the ...

Number and types of units that are dispatched

Urgent messages that take priority over all other communications are known as ....

Emergency traffic

What is used to warn all fire personnel to pull back to a safe location?

Evacuation signal

What displays where the call originated or where the phone service is billed?

Automatic


Location


Identification


(ALI)

What are used to determine predetermined response to an emergency?

Run cards

What user device allows speech and/or hearing impaired citizens to communicate over the telephone system?

TDD/TTY/text phone

What does TDD stand for?

Telecommunications


Device for the


Deaf

What does TYY stand for?

Teletype

What system of predetermined coded messages such as "what is your 10-20"? used by responders over the radio?

Ten-codes

What status updates are provided to communication center every 10-20 minutes, type of operation, progress of incident, anticipated actions, need for additional information?

Time marks

What device keeps a detailed record of every incident and activity that occurs?

Activity logging system

What is a combination of hardware and software that provides data entry, makes resource recommendations, notifies tracks resources, preserves records of alarms?

Computer aided dispatch (CAD)

What is a distinct signal intended to be recognized by occupants as requiring evacuation of a building?

Evacuation signal

Who sends out emergency response resources promptly to an address or incident location for a specific purpose?

Dispatch

What channel radio systems uses one frequency and receives all messages?

Simplex channels

What channel radio systems utilizes two frequencies per channel?

Duplex channels

What radio is considered a two-way radio that is permanently mounted in a fire apparatus?

Mobile radio

What system uses a shared bank of frequencies to make the most efficient use of radio resources?

Trunking system

What facility receives emergency reports and is responsible for dispatching the fire department units?

Communication center

Who is a trained individual that is responsible for answering requests for emergency assistance from citizens?

Telecommunicator

What provides status updates to the communications center at a predetermined intervals?

Time marks

What is the emergency code that indicates that a fire fighter is missing or requires an immediate assistance?

Mayday

What signal warns all personnel to pull back to a safe location?

Evacuation signal

How can individuals with speech or hearing impairments access the 911 system?

TDD/TYY/text phone

What are five major steps in processing an emergency incident?

1. Call receipt - receive call, gather information


2. Location validation - verify address is correct


3. Classification and prioritization - Assign category response to problem


4. Unit selection - determines which units to dispatch


5. Dispatch - alert selected units

What must the telecommunicator who takes a call conduct?

"telephone interrogation"

How are all calls to 911 directed?

Designated Public Safety Answering Point for that jurisdiction

What two pieces of information can a telecommunicator initiate a response?

1. Location of problem


2. Nature of problem

What should you do before transmitting over a radio?

Push and hold the PTT button for at least 2 seconds

What does most fire departments use for radio communications?

Plain English but could also use ten codes

What displays the telephone number where the call is originated?

Automatic


Number


Identification


(ANI)

State two common evacuation signals

1. Three blasts of air horn, repeated several times


2. Sirens sound "high-low" for 15 seconds

What is a telephone that connects two predetermined points?

Direct Line

What systems of telephones connected by phone lines, radio equipment, or cellular technology to a communications center or fire department?

Call box

What is a stationary radio transceiver with an integral AC power supply?

Base Station

What is a radio system that uses two frequencies per channel: one frequency transmits and the other receives messages?

Duplex channels

What cards are used to determine a predetermined response to an emergency?

Run cards

What radio systems uses a shared bank of frequencies to make the most efficient use of radio resources?

Trunking system

Who sends out emergency response resources promptly to an address or incident location for specific purpose?

Dispatch

What system of predetermined coded messages, such as "What is your 10-20?" used by responders over the radio?

Ten Codes

What is a two way radio that is permanently mounted in a fire apparatus?

Mobile Radio

What code indicates that a fire fighter is lost, missing or trapped, and requires immediate assistance?

Mayday

What status updates that is provided to the communications center every 10-20 minutes. Such an update should include the type of operation, the progress of incident, anticipated actions and need for additional resources?

Time marks

What system is used by fire departments to report and maintain computerized records of fires and other fire department incidents in a uniform manner?

National


Fire


Incident


Reporting


System


(NFIRS)

What facility in which 911 calls are answered?

Public


Safety


Answering


Point


(PSAP)

What is an enhanced 911 service feature that displays where the call originated or where the phone service is billed?

Automatic


Location


Identification


(ALI)

What radio system uses a shared bank of frequencies to make the most efficient use of radio resources?

Trunked system

What radio system uses one frequency to transmit and receive all messages?

Simplex channel

What code indicates that a fire fighter is lost, missing, or trapped, and requires immediate assistance?

Mayday

What are two way radios that are permanently mounted in vehicles and powered by the vehicle's electrical system?

Mobile

What is one of the first things you should learn when assigned to a fire station?

How to use the telephone and intercom systems

How are fire reports considered public records?

Under the Freedom of Information Act, so they may be viewed by an attorney, an insurance company, the news media or the public

Who compiles and analyzes incident reports at the local, state, and national levels?

National


Fire


Incident


Reporting


System


(NFIRS)

What radio system bypasses the repeater system?

Talk around channel



Radios transmit and receive on same frequency and signal is not repeated



Works well for short distance commands

Who regulates the design, installation and operation of two way radio systems?

Federal


Communications


Commission


(FCC)

What law requires that communications centers to be able to receive calls via text messages as well as by voice communications?

Americans with Disabilities Act

What step in processing an emergency incident refers to the process of receiving an initial call and obtaining the necessary information to initiate a response?

Call receipt

What step in processing an emergency incident ensures that the information received is adequate to dispatch units to the correct location?

Location validation

What step in processing an emergency incident is the process of assigning a response category, based on the nature of the reported problem?

Classification and prioritization

What step in processing an emergency incident is the process of determining exactly which unit or units to dispatch based on the location and classification of the incident?

Unit selection

What step in processing an emergency incident actually alerts the selected units to respond and transmits the information to them?

Dispatch

What system uses a repeater site to transmit messages over a greater distance than is possible with a simplex system?

Duplex channel