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19 Cards in this Set
- Front
- Back
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Six esential universal emotions |
1. Happines 2. suprise 3. fear 4. sadness 5. anger 6. Discust |
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Phineas Gage |
demonstrates that we need the be able to experince emotions to be rational |
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Affect Intensity |
how strong people experience their emotions |
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Sources of emotioons |
Weather Stress social Activity Sleep exercise Age Sex |
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Emotional Labor |
an employees expression of organizationally desired emotions during interperrsonal transactions at work |
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Emotional Disonance |
when employees have to project one emotion while feeling another. which can lead to burn out |
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surface acting |
hiding ones inner feelings and foregoing emotional expression in responce to display rules |
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Deep acting |
trying to modify one's true inner feelings based on display rules |
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Affect event Theory |
1. emotions provide insight on how work place hassles and uplifting events influence employee preformance and satisifaction 2. Emotions and the events that cause them should not be ignored because they accumulate |
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Emotional intelligence |
Ability to precieve emotions in self and others understand the meanings of the emotions and regulate them identify, precieve, express |
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Emotional Facilitation of thought |
ability/ wllingness to use feelings constructivly, to let them guide you. |
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Emotional Understanding |
ability to understand and analyze emotions and solve emotioal problems |
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Emotional Management |
Ability to take responsibility for ones emotions |
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Ego Maturity |
Attaining emotional growth and maturity |
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Cascading model of emotions |
Concious- precieve factors in all and others cognative- understanding the meaning Stability -regulate |
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Emotional Regulation some techniques |
identifying and moodifying the emotions you feel acknowlege not supress re-evaluate events after they occur Venting
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Effects of Regulating emotions |
Sekection Decision making Creativity motivation Leadership Negotiations Customer Service Job attitudes |
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deviant work place behavior |
actions that violate norms and threaten the work place |
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How managers can Influece moods |
1. be in good mood slef 2. select positive team members 3. use humor and praise |
