Chapter 4

Front 1

3 trends

Back 1

- globalization of markets
- technological advancements
- intercultural workforce

Front 2

To be successful in interdependent global village, it is necessary to :

Back 2

ADAPT to other cultures

Front 3

What fuels the expansion of global markets? (3)

Back 3

- favorable trade agreements
-declining domestic markets
-growth of middle class

Front 4

what contributes to the global interconnectivity?
a)communication
b) free trade
c)advances in transportation
d) information technologies
e) both c and d

Back 4

e)

Front 5

Why do companies use the Web?
a- to sell products
b- provide support
c- offer service
d- investigate the competition
e- link to suppliers
f- all the above

Back 5

f-

Front 6

TRUE? FALSE?
immigration makes intercultural communication skills increasingly necessary?

Back 6

TRUE

Front 7

Defince "culture"

Back 7

complex system of values, traits, morals, customs shared by society

Front 8

Characteristics of culture(5)

Back 8

- learned
-inherently logical
- basis of self-identity and community
-combines visible and invisible
-dynamic

Front 9

describes mental representations based on generalization that is not fixed and rigid
a-stereotype
b-prototype
c-prejudice
d- generalization

Back 9

b-

Front 10

an oversimplified behavioural pattern applied uncritically to groups
a-stereotype
b-prototype
c-prejudice
d- generalization

Back 10

a-

Front 11

when we categorize data to make sense out of something new, it is
a-stereotype
b-prototype
c-prejudice
d- generalization

Back 11

d-

Front 12

when a pattern develops into rigid attitude and when it's based on erroneous beliefs or preconceptions, it is
a-stereotype
b-prototype
c-prejudice
d- generalization

Back 12

c-

Front 13

true/ false
it is important to be able to draw valid generalizations for learning and education

Back 13

true

Front 14

true/ false
most experts recognize that is possible to talk about cultures without using mental categories, representations and generalizations to describe groups

Back 14

false( it is impossible)

Front 15

CONTEXT

Back 15

-low context cultures(North Am. and West. Europe)
-high context (Arab countries, Japan, China)

Front 16

What describes most low context cultures?
a-tend to prefer indirect verbal interaction
b-values individualism
c-communicates in highly structures messages, details
d- a and b
e- b and c

Back 16

e-

Front 17

What describes most high context cultures?
a- tends to understand meaning embedded at many sociocult. levels
b- generally less proficient in reading nonverbal cues
c-relies more on context and feeling and not logic
d- a and b
e- a and c

Back 17

e-

Front 18

Achieving intercultural proficiency includes 2 steps:

Back 18

1- being aware of own culture
2- recognizing barriers to intercultural accommodation and striving to overcome them

Front 19

Ethnocentrism

Back 19

-belief in superiority of own race, tend to judge others by our own values

Front 20

3 values to help bridge the gap between cultures

Back 20

- tolerance
-saving face
-patience

Front 21

In order to minimize the chance of misunderstanding between different culture, what should we focus on?
a) Nonberbal communication, communication style and culture diversity
b) Nonverbal communication, oral messages and written messages
c) Nonverbal communication, oral messages and communication style
d) Written message, facial expression and communication style

Back 21

b-

Front 22

NON-verbal communication includes
(7)

Back 22

-Eye contact
- facial expression
- posture
- gestures
-the use of time
- space
-territory.

Front 23

Helpful suggestions for oral communicators(10)

Back 23

-learn foreign phrases
-use simple english
-speak slowly, enunciate clearly
-observe eye messages
-encourage accurate feedback
-check frequently for comprehension
-accept blame
-listen without interrupting
-smile when appropriate
-follow up in writing

Front 24

Helpful suggestions for written messages
(8)

Back 24

- adapt local formats
- observe titles and rank
-use short sentences, paragraphs
-strive for clarity
- use correct grammar
- cite numbers carefully
-cite numbers carefully
-accommodate reader in org, tone, style

Front 25

Select the most accurate statement.
a) Begin most foreign correspondence with a humorous statement or joke.
b) Use the direct pattern for all foreign correspondence.
c) Use our standard directness and informality when writing to someone from another country, even if letters in the receiver’s country are generally formal and use a flowery tone.
d) Strive to accommodate your reader in organization, tone, 
 and style.

Back 25

D-

Front 26

All of the following tips help improving intercultural proficiency and communication except:
a) Study you own culture.
b) Curb ethnocentrism.
c) Avoid judgmentalism.
d) Use complex English
e) Encourage accurate feedback

Back 26

D-

Front 27

What is the name of the supposed barrier of attitudes, prejudices, and “old-boy networks” blocking women from reaching important corporate positions?
a) The roof
b)The glass ceiling
c)The man wall
d)The upper limit
e)The female quota

Back 27

b-

Front 28

Which of the following are not one of the tips suggested for improving communication among diverse workers?
a) Seek training
b)Understand the value of differences
c)Expect conformity
d)Make fewer assumptions
e)Build on similarities

Back 28

c-

Front 29

What is one of the biggest challenges facing business organizations today?
a) Developing a diverse staff
b)Developing a diverse staff that can work together cooperatively
c)Meeting government guidelines for a diverse workforce
d)Fighting discrimination lawsuits

Back 29

b-