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11 Cards in this Set
- Front
- Back
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Global Mind-set |
The ability to analyze, understand, and manage an internal organization in ways that are not dependent on the assumptions of a single country, culture, or context. |
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Value |
Is measured by a product's performance characteristics and by its attributes for which customers are willing to pay. |
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Tangible Resources |
Are assets that can be observed and quantified. |
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Intangible Resources |
Include assets that are rooted deeply in the firm's history, accumulate over time, and are relatively difficult for competitors to analyze and imitate. |
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Valuable Capabilities |
Allow the firm to exploit opportunities or neutralize threats in its external environment. |
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Rare Capabilities |
Are capabilities that few, if any, competitors possess. |
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Costly-to-Imitate Capabilities |
Are capabilities that other firms cannot easily develop. |
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Nonsubstitutable Capabilities |
Capabilities that do not have strategic equivalent. |
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Value Chain Activities |
Are activities or tasks that a firm completes in order to produce products and then sell, distribute, and service those products in ways that create value for customers. |
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Support Functions |
Includes the activities or tasks the firm completes in order to support the work being done to produce, sell, distribute, and service the products the firm is producing. |
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Outsourcing |
The purchase of value-creating activity or a support function activity from an external supplier. |
