Chapter 3

Front 1

Changes in any sector of the general environment

Back 1

will eventually affect most organizations

Front 2

_______ is used to refer to a company's practice on identifying and addressing customer trends.

Back 2

Reactive Customer Monitoring

Front 3

Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs (goods or services)

Back 3

knowledge, tools and techniques

Front 4

A key factor influencing the relationship between companies and their suppliers is

Back 4

how dependent they are on each other

Front 5

The first step managers use to make sense of their changing environments is

Back 5

environmental scanning

Front 6

The ______ is the set of key values, beliefs, and attitude shared by organizational members.

Back 6

Organizational Culture

Front 7

______ is/are primary source of organizational culture.

Back 7

The company's founder

Front 8

Employees tend to feel a greater sense of ownership and responsibility in companies with organizational cultures characterized by

Back 8

Employee Involvement

Front 9

What are the characteristics of successful organizational cultures?

Back 9

a clear vision

consistency

adaptability

involvement

Front 10

What are two types of external organizational environments?

Back 10

general and the specific

Front 11

All events outside a company that have a potential to influence or affect it occur in the _____ environment.

Back 11

External

Front 12

According to ______, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic fundamental environmental change, finishing with a return to environmental stability.

Back 12

Punctuated Equilibrium theory

Front 13

A company facing a simple environment would

Back 13

have few external factors in the environment that affect it

Front 14

______________ is the degree to which an organization's external environment has an abundance or lack of critical organiztional resources.

Back 14

Resource scarcity

Front 15

In a very strong economy, where the demand for qualified job applicants exceeds the supply, the environmental characteristic of _____ is likely to be particularly salient for many companies.

Back 15

Resource Scarcity

Front 16

Environmental ____ is affected by environmental complexity, change and resources

Back 16

Uncertainty

Front 17

The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations

Back 17

General Environment

Front 18

Changes in any sector of the general environment ____.

Back 18

Will eventually affect more organizations

Front 19

______ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.

Back 19

Reactive Customer Monitoring

Front 20

______ involves deciding who your competitors are, anticipating competitors' moves, and determining competitiors' strengths and weaknesses.

Back 20

A competitive analysis

Front 21

______ is a tactic in which an advocacy group actively tries to convince consumers not to purchase a company's product or services.

Back 21

Product Boycott

Front 22

After an organization's founders are gone, the organization can use ___ to sustain its organizational culture.

Back 22

Organizational Heroes

Front 23

Both merging organizational cultures lacked the _____ tha would have increased the likelihood of the merger's success.

Back 23

Adaptability

Front 24

In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called _____.

Back 24

Behavioral Substitution