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15 Cards in this Set

  • Front
  • Back

referent

the item to which words refer

denotations

specific definitions generally agreed upon by educated speakers of a language

connotations

the feelings that people attach to words because of personal experiences

assumptions

conclusions reached when we take for granted that others perceive things as we do

reporting language

statements based on observation

inferential language

statements that draw conclusions by a reasoning process that may or may not be faulty

judgmental language

statements evaluate good/ bad, right/ wrong, ugly pretty and so forth

hearing

when the ear responds to vibrations caused by sound waves and transmits nerve impulses to the brain

listening

when the brain focuses on the meaning of the sounds being heard

paraphrase

to repeat in your own words the message you heard

words

symbolize the ideas in our heads


have coded meaning

what percentage of time is spent listenting?

55 percent

various ways to listen

appreciatively


comprehensively


critically


intently


with empathy

barriers to listening

can't hear


don't hear


won't hear


can't understand


don't understand


won't understand

listening includes:

decoding


comprehending


decision making


feedback