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16 Cards in this Set

  • Front
  • Back


Awareness of your own and others' thoughts, actions, and motivations.

Social Style

A pattern of communication behaviours that others observe when you interact with them.


The capacity to make requests; to actively disagree; to express positive and negative feelings; to initiate, maintaining or disengage from conversations; and to stand up for oneself without attacking another.


The capacity to be sensitive to the communication of others, to be seen as a good listener, to make others comfortable in communicating, and to recognize the needs and desires of others.


A relationship specialist and high on responsiveness and low on assertiveness. Provide services and supportive and helpful in their relationships with others.


Low on assertiveness and responsiveness. More likely to be apprehensive about communication and thus more drawn and quiet.


A control specialist and are low on responsiveness and high on assertiveness. Have an ability to take responsibility and direct others.


A social specialist and high on both responsiveness and assertiveness. Individuals who know how to use their communication skills to gain recognition and attention, and they like being seen noticed by others.

Style Flexing

A process of adapting your communication to how others communicate.

Classical Approach to Motivation

Based on the principle of reward and punishment. Workers are motivated to work harder when they are rewarded for good work and not rewarded for bad work.

Human Relations Approach to Motivation

Based on the idea that people are influenced not just by power and position, but they have their own motivations for working hard or not.

Hygiene Factors

Basic aspects of ones jobs that simply must be there for a worker to be satisfied. Wage, working conditions...etc.

Motivation Factors

How interesting work is, whether a worker receives recognition for a job well done and opportunities for promotion, and the amount of job responsibility a person has.

Humans Resources Approach to Motivation

Views people as resources can be full partners in enhancing a team or organization.

Organizational Culture

The learned pattern of beliefs, values, assumptions, rules, and norms that are shared by the people on an organization what it feels like to be in an organization.


The beliefs, values and moral principles by which we determine what is right and wrong.