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29 Cards in this Set
- Front
- Back
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Frederick Taylor is famous for |
Creating the principles of scientific management |
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The goal of scientific management was to |
find the one best way to perform each task |
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Frank and Lillian Gilbreth are important to management because they |
used motion studies to eliminate unnecessary or repetitive motions from the work process |
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At about the same time as management theorists were developing scientific management principles in the US, Max Weber was in europe developing the |
Bureaucratic Management Theory |
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Which management theorists helped develop human relations management |
Mary Parker Follett |
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According to Henri Fayol's 14 Principles of management, BLANK requires that each employee should report to and receive orders from just one boss |
Unity of Command |
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In a departure from mainstream management thinking, Mary Parker Follett believed |
conflict could be beneficial |
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Nearly all organizations should be viewed as ____ that interact with their environments and depend on them for survival |
Open Systems |
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_____ involves managing the daily production of goods and services. |
Operations Management |
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A systems view of management allows managers to |
deal with the complex environment in which their company operates |
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How did the industrial revolution change jobs and organizations? |
Low-paid, unskilled workers running machines began to replace high-paid, skilled artisans |
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____ occurs when workers deliberately slow down their pace or restrict their work outputs. |
Soldiering |
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The Gantt chart _____. |
is a chart that shows when and where tasks need to be completed so that a job can be completed in a timely fashion |
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A contractor was feeling defeated because the job he was working on was so far behind schedule. As he looked at the job site, he saw one worker moving bricks by carrying two at a time from where they were unloaded to where they were needed. Which management process could be used to determine how the workers could perform their tasks more efficiently? |
Time and Motion Studies |
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Where would a Gantt chart be appropriate? |
rebuilding communities destroyed by a hurricane
building a bridge
planning a Mardi Gras parade
Installing a local are network for a computer system |
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According to Weber, a bureaucracy |
is the exercise of control on the basis of knowledge, expertise, or experience |
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_____ is best known for developing the five functions of managers and the fourteen principles of management. |
Henri Fayol |
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According to Henri Fayol's fourteen principles of management, ______ requires that each employee should report to and receive orders from just one boss |
Unity of Command |
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The _____ approach to management focuses on the psychological and social aspects of work |
human relations |
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According to human relations management |
success depends on treating workers well |
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According to Mary Parker Follett, if managers use ____ to settle or reduce conflict, each of the parties involved give up some of what they want. |
Compromise |
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With integrative conflict resolution _______. |
both parties work together to create an alternative solution that includes shared preferences and integrates interests |
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Management theorists ____ is best know for his role in the Hawthorne Studies. |
Elton Mayo |
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The Hawthorne Studies showed how ____ can influence work group performance, for better or worse. |
group cohesiveness |
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Chester Bernard defined a(n) ____ as "A system of consciously coordinated activities or forces of two or more persons." |
organization |
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In general, people will be indifferent to managerial directives or orders if they ____. |
are understood
can actually be carried out by those people
are compatible with the people's personal interests
are consistent with the purpose of the organizations
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_____ involves managing the daily production of goods and services |
Operations Management |
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In general, this management theory uses a quantitative approach to find ways to increase productivity, improve quality and manage or reduce costly inventories |
Operations Management NOT RIGHT |
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Synergy occurs when |
two or more subsystems working together can produce more than they can working apart |
