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20 Cards in this Set
- Front
- Back
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Some software errors point to a physical connectivity problem.
True False |
True
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Logical connectivity problems often prove more difficult to isolate and resolve than physical connectivity problems.
True False |
True
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Tone generators and tone locators are used to determine characteristics about a cable.
True False |
False
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Continuity testers can only be used to test copper cable.
True False |
False
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Most wireless testing tools contain more powerful antennas than a workstation NIC.
True False |
True
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An administrator should take the time to troubleshoot all network problems correctly by asking specific questions designed to identify the problem ____.
a) intensity b) background c) scope d) focus |
c) scope
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____ are often considered first-level support.
a) Help desk supervisors b) Help desk analysts c) Administrators d) Network specialists |
b) help desk analysts
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____ are often considered third-level support.
a) Help desk coordinators b) Help desk analysts c) Administrators d) Technical specialists |
a) help desk coordinators
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____ is one of the most important aspects to consider when looking at how a problem solution might affect users and network functionality.
a) Cost b) Scope c) Scalability d) Security |
b) scope
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A ____ is a document (preferably online) that lists every service and software package supported within an organization, plus the names of first- and second-level support contacts for those services or software packages.
a) call tracking list b) help desk program list c) supported services list d) change management list |
c) supported services list
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A ____ system is a process or program that provides support personnel with a centralized means of documenting changes to the network.
a) release management b) asset management c) change document d) change management |
c) change management
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A____ is a small electronic device that issues a signal on a wire pair.
a) tone locator b) probe kit c) tone generator d) probe |
c) tone generator
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____ is a fundamental property of wire that depends on a wire’s molecular structure and size.
a) Voltage b) Current c) Resistance d) Impedance |
c) resistance
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Resistance is measured in ____.
a) ohms b) hertz c) centimeters d) volts |
a) ohms
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____ is the telltale factor for ascertaining where faults in a cable lie.
a) Resistance b) Impedance c) Voltage d) Current |
a) impedance
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When used on a copper-based cable, a continuity tester applies a small amount of ____ to each conductor at one end of the cable.
a) resistance b) impedance c) voltage d) current |
d) current
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A ____ can be used to intercept a telephone conversation.
a) sniffer b) protocol analyzer c) network monitor d) butt set |
d) butt set
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A ____ is a software-based tool that continually monitors network traffic from a server or workstation attached to the network.
a) network monitor b) sniffer c) protocol analyzer d) multimeter |
a) network monitor
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To take advantage of network monitoring and analyzing tools, the network adapter installed in the machine running the software must support ____ mode.
a) open b) static c) promiscuous d) continuous |
c) promiscuous
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____ packets exceed the medium’s maximum packet size.
a) Jabber b) Ghost c) Giant d) Runt |
c) giant
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