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18 Cards in this Set

  • Front
  • Back

Organizational culture

is the set of shared assumptions, values, and experiences that influence the ways in which individuals, teams, and groups interact with one another and work toward company goals

Organizational structure

is the formal arrangements and linkages among members and groups that specify work activities and subtasks and allow them to be completed

Competing values Framework

categorizes organizational cultures based on the two dimensions of the relative emphasis members place on (1) predictability versus adaptability, and (2) having an external versus internal focus

Cultural artifacts

provide tangible evidence of an organization’s values, and may include the organization’s physical features, shared stories, rituals, and formal structure and systems

Shared stories

are well-known narrative accounts that form the oral history of critical events that have shaped an organization


are behavioral perpetuate, reinforce, and keep alive a particular value that defines an organization


is developing uniform practices for organizational members to follow in doing thier jobs


is the emphasis of an ongoing voluntary implementation of new ways of performing tasks on a trial basis


refers to grouping standardized organizational tasks into separate goals

Goal displacement

occurs when people get so focused on specific subgoals that they lose sight of more important overarching goals


is the emphasis on searching for and being receptive to better ways of doing things in order to take advantage of existing opportunities or address existing needs


is having decision-making authority rest with managers at the top of an organization’s hierarchy


refers to the formal power given to specific members—usually managers— to arrange resources, assign tasks, and direct the activities of other members so as to achieve organizational goals

Span of control

is the number of members a given manager has authority


is the emphasis on treating everyone with dignity and respect in community


is grouping members and resources together to achieve the work of the larger organization


departmentalization occurs when members are placed into the same department based on having similar technical skills and using similar resources to perform thier tasks


departmentalization occurs when members are placed together based on their working together as a subunit that provides a specific kind of products or services, serves similar customers, or works in the same geographic region