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11 Cards in this Set
- Front
- Back
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Decision making
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identifying and choosing solutions that lead to a desired state of affairs
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**The Rational Model
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proposes that managers use a logical four-step approach to decision making.
<b>4 Steps</b> Identify the Problem or opportunity Generate alternative solutions Evaluate alternatives and select a solution Implement and evaluate the solution chosen |
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Non-rational models
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<b>Attempt to explain how decisions are actually made</b>
Decision making is uncertain Decision makers do not possess complete information Difficult for managers to make optimal decisions |
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Evidence-based decision making (EBDM)
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Represents a process of conscientiously using the best available data and evidence when making managerial decisions
<b>5 Steps</b> Identify the problem or opportunity Gather internal evidence or data about the problem and evalue its relevance and validity Gather external evidence bout the problem from published research Consider Stakeholders views and consequences Integrate and appraise all data then make a decision |
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Seven Implementation Principles
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Treat your organization as an unfinished prototype
No brag, just facts See yourself and your organization as others do Evidence-based management is not just for senior executives Like everything else, you still need to sell it If all else fails, slow the spread of bad practice The best diagnostic question: what happens when people fail? |
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<b>Decision Making Styles</b>
Tolerance for Ambiguity x Value Orientation Review Fig. 10-3 |
Analytical
Conceptual Directive Behavioral |
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Dual Model of Intuition
Review the figure... it's ridiculous |
Review Fig. 10-4
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Creativity
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process of using intelligence, imagination, and skill to develop a new or novel product, object, process, or thought
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Ethical Decision Tree
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Fig. 10-5
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Group Involvement
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<b>Minority Dissent</b>
extent to which group members feel comfortable disagreeing with other group members, and a group’s level of participation in decision making |
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Review Table with <b>Advantages & Disadvantages of Group-aided Decision Making</b>
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<b>Advantages:</b>
Greater Pool of Knowledge Increased Perspectives Greater Comprehension Increased Acceptance Training Ground <b>Disadvantages:</b> Social Pressure Domination by vocal few Logrolling Goal-Displacement Groupthink |
