Chapter 10 Business Essentials

Front 1

Human Resource Management (HRM)

Back 1

Set of organizational activities directed at attracting, developing, and maintaining an effective workforce

Front 2

Job Analysis

Back 2

Systematic analysis of jobs within an organization

Front 3

Job Description

Back 3

Description of the duties and responsibilities of a job, its working conditions, and the tools, materials, equipment, and information used to perform it

Front 4

Job Specification

Back 4

Description of the skills, abilities, and other credentials and qualifications required by a job

Front 5

Replacement Chart

Back 5

List of each management position, who occupies it, how long that person will likely stay in the job, and who is qualified as a replacement

Front 6

Employee Information System (Skills Inventory)

Back 6

Computerized system containing information on each employee's education, skills, work experiences, and career aspirations

Front 7

Recruiting

Back 7

Process of attracting qualified persons to apply for jobs an organization is seeking to fill

Front 8

Internal Recruiting

Back 8

Considering present employees as candidates for openings

Front 9

External Recruiting

Back 9

Attracting persons outside the organization to apply for jobs

Front 10

On-the-Job Training

Back 10

Training, sometimes informal, conducted while an employee is at work

Front 11

Off-the-Job Training

Back 11

Training conducted in a controlled environment away from the work site

Front 12

Vestibule Training

Back 12

Off-the-Job training conducted in a stimulated environment

Front 13

Performance Appraisal

Back 13

Evaluation of an employee's job performance in order to determine the degree to which the employee is performing effectively

Front 14

Compensation System

Back 14

Total package of rewards that organizations provide to individuals in return for their labor

Front 15

Wages

Back 15

Compensation in the form of money paid for time worked

Front 16

Salary

Back 16

Conpensation in the form of money paid for discharging the respnsibilities of a job

Front 17

Incentive Program

Back 17

Special compensation program designed to motivate high performance

Front 18

Bonus

Back 18

Individual performance incentive in the form of a special payment made over and above the employee's salary

Front 19

Merit Salary System

Back 19

Individual incentive linking compensation to performance in nonsales jobs

Front 20

Pay for Performance (Variable Pay)

Back 20

Individual incentive that rewards a manager for especially productive output

Front 21

Profit-Sharing Plan

Back 21

Incentive plan for distributing bonuses to employees when company profits rise above a certain level

Front 22

Gainsharing Plan

Back 22

Incentive plan that rewards groups for productivity improvements

Front 23

Pay-for-Knowledge Plan

Back 23

Incentive plan to encourage employees to learn new skills or become proficient at different jobs

Front 24

Workers comp insurance

Back 24

Legally required insurance for compensating workers injured on the job

Front 25

Cafeteria Benefits Plan

Back 25

Benefit plan that sets limits on benefits per employee, each of whom may choose from a variety of alternative benefits

Front 26

Equal Employment Oppurtunity

Back 26

Legally mandated nondiscrimination in employment on the basis of race, creed, sex, or national origin

Front 27

Protected class

Back 27

Set of individuals who by nature of one or more common characteristics is protected under the law from discrimination on the basis of that characteristic

Front 28

Equal Employment Opportunity Commission (EEOC)

Back 28

Federal agency enforcing several discrimination-related laws

Front 29

Affirmative Action Plan

Back 29

Written statement of how the organization intends to actively recruit, hire, and develop members of relevant protected classes

Front 30

Occupational Safety and Health Act of 1970 (OSHA)

Back 30

Federal law setting and enforcing guidelines for protecting workers from unsafe conditions and potential health hazards in the workplace

Front 31

Quid Pro Quo Harassment

Back 31

Form of sexual harassment in which sexual favors are requested in return for job-related benefits

Front 32

Hostiles Work Environment

Back 32

Form of sexual harassment deriving from off-color jokes, lewd comments, and so forth

Front 33

Employment at Will

Back 33

Principle, increasingly modified by legislation and judicial decision, that organizations should be able to retain or dismiss employees at their discretion

Front 34

Workforce Diversity

Back 34

The range of workers attitudes, values, beliefs, and behaviors that differ by gender, race, age, ethnicity, physical ability, and other relevant characteristics

Front 35

Contingent Worker

Back 35

Employee hired on something other than a full time basis to supplement an organizations permanent workforce

Front 36

Labor Union

Back 36

Group of individuals working together to achive shared job related goals such as higher pay shorter working hours more job security greater benefits or better working conditions

Front 37

Labor Relations

Back 37

Process of dealing with employees who are represented by a union

Front 38

Collective Bargaining

Back 38

Process by which labor and management negotiate conditions of employment for union-represented workers

Front 39

Cost of Living Adjustment (COLA)

Back 39

Labor constract clause tying future raises to changes in consumer purchasing power

Front 40

Wage Reopener Clause

Back 40

Clause allowing wage rates to be renegotiated during the life of a labor contract

Front 41

Picketing

Back 41

Labor action in which workers publicize their grievances at the entrance to employer's facility

Front 42

Lockout

Back 42

Management tactic whereby workers are denied access to the employers workplace

Front 43

Mediation

Back 43

Method of resolving a labor dispute in which a third party suggests, but does not impose, a settlement

Front 44

Arbitration

Back 44

Method of resolving a labor dispute in which both parties agree to submit to the judgment of a neutral party