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75 Cards in this Set
- Front
- Back
- 3rd side (hint)
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The ultimate goal of management information and decision support systems is to help managers and executives at all levels make better decisions and solve important problems.
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T/F
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T
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The use of MISs spans all levels of management.
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T/F
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T
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The Delphi approach is a group decision making approach that encourages diversity among group members and fosters creativity and original thinking in decision making.
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T/F
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T
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The focus of a DSS is on decision-making _____ when faced with unstructured or semistructured business problems.
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effectiveness
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The goal of a(n) _____ system is to tie together all aspects of production, including order processing, product design, manufacturing, inspection and quality control, and shipping.
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computer integrated manufacturing
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________ involves the conversion of raw materials into finished goods and services and focuses primarily on the physical attributes of the product.
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a. Product pricing
b. Product development c. Marketing research d. Product promotion |
b. Product development
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Parameters, or ________, for an exception report should be set carefully.
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a. key–indicators
b. trigger points c. guiding points d. cost–centers |
b. trigger points
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Which of the following is an external source for an MIS?
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a. ERP systems
b. the Internet c. data warehouses d. data marts |
b. the Internet
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A ________ is a user interface that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.
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a. model base
b. dialogue manager c. model manager d. dialogue base |
b. dialogue manager
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________ is a critical inventory quantity level that determines when to order more inventory.
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a. ROP
b. MRP c. JIT d. EOQ |
d. EOQ Economic Order Quantity
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A(n) ________ is a summary of the previous day's critical activities.
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a. key–indicator report
b. demand report c. exception report d. scheduled report |
a. key–indicator report
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________ deal with unusual or exceptional situations.
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a. Nonprogrammed decisions
b. Programmed decisions c. Standard decisions d. Nonstandard decisions |
a. Nonprogrammed decisions
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A(n) ________ is a DSS that handles situations or decisions that occur more than once, usually several times per year or more.
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a. institutional DSS
b. developmental DSS c. ad hoc DSS d. direct DSS |
a. institutional DSS
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A ________ allows managers and decision makers to perform quantitative analysis on both internal and external data.
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a. model base
b. data model c. dialogue manager d. database |
a. model base
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________ is a set of inventory–control techniques that help coordinate thousands of inventory items when the demand of one item is dependent on the demand for another.
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a. MRP
b. JIT c. CAM d. MRPII |
a. MRP Material Requirements Planning
p426 |
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A(n) ________ is also called a computerized collaborative work system.
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a. GSS
b. MIS c. DSS d. TPS |
a. GSS Group Support System
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The ________ is a decision–making approach that encourages feedback from individual group members, and the final decision is made by voting, similar to the way public officials are elected.
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a. nominal group technique
b. group consensus approach c. brainstorming approach d. Delphi approach |
a. nominal group technique
p442 |
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A ________ is a department within an organization that focuses on generating profits.
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a. profit center
b. revenue center c. money center d. cost center |
a. profit center
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The GSS alternative known as ________, allows people to work in virtual workgroups, where teams of people located around the world can work on common problems.
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a. the wide area decision network
b. teleconferencing c. the local area decision network d. the decision room |
a. the wide area decision network
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A(n) ________ includes all hardware, software, data, procedures, and people used to assist senior–level executives within the organization.
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a. GSS
b. ESS c. TPS d. DSS |
b. ESS Executive support system
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________ is an approach that allows manufacturing facilities to rapidly and efficiently change from making one product to making another.
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a. CAD
b. FMS c. JIT d. CIM |
b. FMS Flexible manufactureing System
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A(n) ________ is a report automatically produced when a situation is unusual or requires management action.
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a. drill–down report
b. exception report c. key–indicator report d. demand report |
b. exception report
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A(n) ________ is a report produced periodically, or on a schedule, such as daily, weekly, or monthly.
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a. demand report
b. scheduled report c. key–indicator report d. exception report |
b. scheduled report
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An information system that provides aggregate information on accounts payable, accounts receivable, payroll, and many other applications.
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accounting MIS
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A DSS concerned with situations or decisions that come up only a few times during the life of the organization.
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ad hoc DSS
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Analyzing the financial condition of an organization and determining whether financial statements and reports produced by the financial MIS are accurate.
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auditing
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A decision-making approach that consists of members offering ideas “off the top of their heads.”
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brainstorming
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The third stage of decision making, which requires selecting a course of action.
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choice stage
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A system that directly controls manufacturing equipment.
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computer-assisted manufacturing (CAM)
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Using computers to link the components of the production process into an effective system.
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computer-integrated manufacturing (CIM)
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A division within a company that does not directly generate revenue.
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cost center
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A room that supports decision making, with the decision makers in the same building, combining face-to-face verbal interaction with technology to make the meeting more effective and efficient.
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decision room
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The first part of problem solving, including three stages: intelligence, design, and choice.
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decision-making phase
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A decision-making approach in which group decision makers are geographically dispersed; this approach encourages diversity among group members and fosters creativity and original thinking in decision making.
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delphi approach
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A report developed to give certain information at someone’s request rather than on a schedule.
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demand report
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The second stage of decision making, in which you develop alternative solutions to the problem and evaluate their feasibility.
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design stage
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A user interface that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.
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dialogue manager
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A report providing increasingly detailed data about a situation.
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drill-down report
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The quantity that should be reordered to minimize total inventory costs.
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economic order quantity (EOQ)
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A report automatically produced when a situation is unusual or requires management action.
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exception report
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Specialized DSS that includes all hardware, software, data, procedures, and people used to assist senior-level executives within the organization.
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executive support system (ESS)
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Auditing performed by an outside group.
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external auditing
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An information system that provides financial information for executives and for a broader set of people who need to make better decisions on a daily basis.
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financial MIS
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An approach that allows manufacturing facilities to rapidly and efficiently change from making one product to making another.
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flexible manufacturing system (FMS)
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A computer system capable of assembling, storing, manipulating, and displaying geographic information, that is, data identified according to its location.
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geographic information system (GIS)
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A decision-making approach that forces members in the group to reach a unanimous decision.
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group consensus approach
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Software application that consists of most elements in a DSS, plus software to provide effective support in group decision making; also called group support system or computerized collaborative work system.
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group support system (GSS)
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“Rules of thumb,” or commonly accepted guidelines or procedures that usually find a good solution.
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heuristics
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Problems that are straightforward and require known facts and relationships.
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highly structured problems
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An information system that is concerned with activities related to previous, current, and potential employees of an organization, also called a personnel MIS.
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human resource MIS (HRMIS)
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A stage of problem solving in which a solution is put into effect.
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implementation stage
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A DSS that handles situations or decisions that occur more than once, usually several times per year or more. An institutional DSS is used repeatedly and refined over the years.
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institutional DSS
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The first stage of decision making, in which you identify and define potential problems or opportunities.
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intelligence stage
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Auditing performed by individuals within the organization.
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internal auditing
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An inventory management approach in which inventory and materials are delivered just before they are used in manufacturing a product.
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just-in-time (JIT) inventory
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A summary of the previous day’s critical activities, typically available at the beginning of each workday.
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key-indicator report
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An information system that supports managerial activities in product development, distribution, pricing decisions, promotional effectiveness, and sales forecasting.
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marketing MIS
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A set of inventory-control techniques that help coordinate thousands of inventory items when the demand of one item is dependent on the demand for another.
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material requirements planning (MRP)
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Part of a DSS that allows managers and decision makers to perform quantitative analysis on both internal and external data.
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model base
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Software that coordinates the use of models in a DSS.
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model management software (MMS)
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The final stage of the problem-solving process, in which decision makers evaluate the implementation.
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monitoring stage
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A decision-making approach that encourages feedback from individual group members, and the final decision is made by voting, similar to the way public officials are elected.
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nominal group technique
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A decision that deals with unusual or exceptional situations.
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nonprogrammed decision
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A process to find the best solution, usually the one that will best help the organization meet its goals.
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optimization model
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A process that goes beyond decision making to include the implementation stage.
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problem solving
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A department within an organization that focuses on generating profits.
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profit center
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A decision made using a rule, procedure, or quantitative method.
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programmed decision
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A process that ensures that the finished product meets the customers’ needs.
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quality control
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A critical inventory quantity level that calls for more inventory to be ordered for an item when the inventory level drops to the reorder point or critical level.
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reorder point (ROP)
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A division within a company that generates sales or revenues.
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revenue center
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A model that will find a good—but not necessarily the best—solution to a problem.
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satisficing model
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A report produced periodically, such as daily, weekly, or monthly.
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scheduled report
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More complex problems in which the relationships among the pieces of data are not always clear, the data might be in a variety of formats, and the data is often difficult to manipulate or obtain.
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semistructured or unstructured problems
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Determining long-term objectives by analyzing the strengths and weaknesses of the organization, predicting future trends, and projecting the development of new product lines.
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strategic planning
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Teams of people located around the world working on common problems.
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virtual workgroups
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