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14 Cards in this Set

  • Front
  • Back
  • 3rd side (hint)
Why do we communicate?
Meets our needs
Five types of needs
P- hysical
R- elational
I- dentity
S- piritual
I- nstrumental
Key Elements of communication
3 Types of Noise
Physical- Outside noise
Psychological- Thoughts
Physiological- Biological
Three Models of Communication
Action model: One way process
Interaction model: Two way process
Transaction model: Multi-way process (all done at once)
Characteristics of Communication

Channel-rich context
Channel-lean context
Channel Rich context: Any communication that involves many channels at one time.

Channel-lean context: Communication that relies on a single channel (IM, Email, texting)
Characteristics of Communication

Content dimension
Relational dimension
Content dimension: What is said

Relational dimension: How it is said.
Characteristics of Communication

Explicit rules
Implicit rules
Explicit rules: Written and understood rules that people abide by.

Implicit rules: Not written rules but known rules that people tend to abide by
5 Common Myths about communication
1) Everyone is an expert communicator
2) Communication will solve any problem.
3) Communication can break down.
4) Communication is inherently good
5) More communication is always better. (About quality, not quantity).
Experts can Breakdown and Solve More Good
Definition of interpersonal communication
Communication that occurs between two people within the context of their relationship and that as it evolves, helps them negotiate and define their relationship.
What makes communication interpersonal?
(4 Characteristics)
1) Occurs between two people

2) Takes place within a relationship (based on what we expect).

3) Evolves within a relationship (best friend example).

4) Negotiates and defines relationships.
Why does interpersonal communication matter?
(3 reasons)
1) Pervasive (occurs everywhere from the moment we wake up)

2) Can improve our relationship

3) Can improve our health
What does it mean to communicate competently?
- Communicate effectively
- Communicate appropriately
What do Competent communicators practice?
(5 things)
1) Self Awareness
2) Adaptability
3) Empathy (see world from other peoples POV)
4) Cognitive complexity (being able to understand a given situation).
5) Ethics