Chapter 1 Test Review Com Arts 272

Front 1

Why do we communicate?

Back 1

Meets our needs

Front 2

Five types of needs

Back 2

P- hysical
R- elational
I- dentity
S- piritual
I- nstrumental

Front 3

Key Elements of communication

Back 3

Source
Message
Channel
Receiver
Noise
Feedback

Front 4

3 Types of Noise

Back 4

Physical- Outside noise
Psychological- Thoughts
Physiological- Biological

Front 5

Three Models of Communication

Back 5

Action model: One way process
Interaction model: Two way process
Transaction model: Multi-way process (all done at once)

Front 6

Characteristics of Communication

Channel-rich context
vs.
Channel-lean context

Back 6

Channel Rich context: Any communication that involves many channels at one time.

Channel-lean context: Communication that relies on a single channel (IM, Email, texting)

Front 7

Characteristics of Communication

Content dimension
vs.
Relational dimension

Back 7

Content dimension: What is said

Relational dimension: How it is said.

Front 8

Characteristics of Communication

Explicit rules
vs.
Implicit rules

Back 8

Explicit rules: Written and understood rules that people abide by.

Implicit rules: Not written rules but known rules that people tend to abide by

Front 9

5 Common Myths about communication

Back 9

1) Everyone is an expert communicator
2) Communication will solve any problem.
3) Communication can break down.
4) Communication is inherently good
5) More communication is always better. (About quality, not quantity).

Hint 9

Experts can Breakdown and Solve More Good

Front 10

Definition of interpersonal communication

Back 10

Communication that occurs between two people within the context of their relationship and that as it evolves, helps them negotiate and define their relationship.

Front 11

What makes communication interpersonal?
(4 Characteristics)

Back 11

1) Occurs between two people

2) Takes place within a relationship (based on what we expect).

3) Evolves within a relationship (best friend example).

4) Negotiates and defines relationships.

Front 12

Why does interpersonal communication matter?
(3 reasons)

Back 12

1) Pervasive (occurs everywhere from the moment we wake up)

2) Can improve our relationship

3) Can improve our health

Front 13

What does it mean to communicate competently?

Back 13

- Communicate effectively
- Communicate appropriately

Front 14

What do Competent communicators practice?
(5 things)

Back 14

1) Self Awareness
2) Adaptability
3) Empathy (see world from other peoples POV)
4) Cognitive complexity (being able to understand a given situation).
5) Ethics