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34 Cards in this Set

  • Front
  • Back
Change Implementation
Actions taken by organizational leaders in order to support strategic renewal and maintain outstanding performance in a dynamic environment.
Strategic Renewal
A change in an organization's strategy involving some combination of new products/services, new markets, and a new business model.
Organizational Capabilities
The collective talents and skills of a firm's employees.
Discontinuous Change
Large scale, long-term reorientation of most or all of the central aspects of organizational life.
Turnaround
An attempt to improve the immediate financial position of an organization by focusing on the income statement and the balance sheet.
Techniques and Tools
Organizational processes, mechanics, and other interactions intended to produce a product or service.
Transformation
An intervention designed to alter patterns of employee behavior.
Motivation
The degree to which employees are committed to the achievement of outstanding performance both for themselves and for the company.
Organizational Context
The setting and circumstances in which employees work.
Resistance
Efforts exerted by employees either overtly or covertly to maintain the status quo.
Participation
The process of allowing employees a voice in work related decisions.
Trigger Event
A shift in the environment that precipitates a need for organizational change.
Psychic Distance
Differences in culture, language, and the political-economic-legal infrastructure of countries that add to the complexity of managing across national borders.
Successful Organizations
Successful organizations cannot remain static if they hope to continue that success; they must change in order to keep up with a changing world.
Implement a Renewed Strategy
To implement a renewed strategy organizational leaders need to engage in a change process.
Not all change is behavioral
True.
Turnaround
Turnaround may be necessary but it is not sufficient to ensure long term effective change.
Effective Strategic Renewal Efforts
Effective strategic renewal efforts combine aspects of turnaround, tools and techniques, and transformational behavioral change.
Change Interventions Impact on Performance
If change interventions are to achieve significant and sustainable impact on performance they must focus on altering patterns of employee behavior.
Transformational Organizational Change
Transformational organizational change seeks to create long-term, sustainable alterations in employee behaviors.
Employee Motivation
Employee motivation pays off in bottom line performance.
Employees Conduct and Impact
The way employees conduct themselves at work impacts the bottom line performance of the company.
Individual and Organizational Context
Behavior comes from both the individual and organizational context in which the individual works.
Employees and Change
Employees do not naturally resist change but the often resist change because of the way change is implemented.
Managerial Understanding of Resistance
Managers can try to understand the reasons behind employee resistance to change.
Employee Resistance
Employee resistance is not just a negative force to be overcome; it also presents an opportunity to learn.
Resistance or Acceptance of Change
Resistance or acceptance of change depends mainly on how the change is implemented.
Participation in Change
Participation in the change process is the best way to build support and overcome resistance to change; but remember it is no guarantee.
Resistance Opportunities
Employee resistance can offer leaders the opportunity to learn
Overcoming Resistance
There comes a point in the change process where employee resistance will need to be addressed and overcome.
People and Change
People don't resist change, they resist being changed.
Transformational Charge
Transformational Charge seeks to motivate employees to change their behaviors; not to force, coerce, or trick them into changing.
Trigger Events
Trigger events either external or internal to an organization precipitate the need to alter behavioral patterns of employees.
Going Global
Going global takes many forms and they all require organizational change.