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18 Cards in this Set
- Front
- Back
- 3rd side (hint)
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channel |
a means of sending and receiving messages |
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codes |
symbolic ways of representing ideas or feelings |
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beliefs |
firm convictions about something |
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paralanguage |
clues to meaning revealed by the tone of voice, volume, rate of speaking, pauses, and so forth |
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attitudes |
the way you think or feel about an object, person, event and so forth |
feelings and thoughts |
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values |
ideals or views held dear |
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speech |
putting words into sound waves |
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perception |
the process of making sense of the world through the use of your sense to observe and be aware of your surroundings |
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sender |
the surce a verbal message (words) or nonverbal (actions, gestures, tone). |
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encoding |
the process by which an idea or message is transformed into oral language |
transform into oral language |
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message |
made up of words carried by sound waves and gestures or movement carried by light waves |
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receiver |
the person who hears or sees the message sent |
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decoding |
the mental process of converting sound into meaning |
converting sound |
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feedback |
the verbal or nonverbal response the receiver gives back to the sender |
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paralanguage clues revealed by: |
tone of voice volume rate of speaking pauses |
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five operations of perception |
receiving purchasing warehousing administrating quality control |
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speech can be applied |
to create social contact to exchange information to influence the behavior of others to solve business or personal problems |
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feedback |
occurs while a message is being sent allows speaker to make adjustments in the message while being spoken |
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