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11 Cards in this Set
- Front
- Back
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macgregor theory x |
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macgregor theory y |
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What was the name of douglas mcgregor's book? |
the human side of enterprise |
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Name challenges of ebusiness and ecommerce for managers |
1)Credit card fraud 2)can't feel the merchandise 3)employees are harder to manage because they are widespread |
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human capitol |
the productive potential of an individual's knowledge and actions |
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social capitol |
productive potential resulting from strong relationships, goodwill, trust and cooperative effort |
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11 characteristics of effective manager (Clark Wilson) |
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CSR (Corporate social responsibility) |
the notion that corporations have an obligation to consituent groups in society other than stockholders and beyond that presdribed by low or union contract |
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how and why do we want an ethical climate in our organizations? |
why? 1)it has a positive impact on bottom dollar 2)impact the quality of people who apply to work //how? 1)behave ethically yourself 2)screen potential employees 3)develop a meaningful code of ethics 3)provide ethics training 4)reinforce ethical behavior 5)create an ethics department to deal with it 6)create an environment in which whistle blowing becomes unnecessary |
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Organizational behavior |
Interdisciplinary file dedicated to better understand and managing people at work |
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Demings 85:15 rule |
when things go wrong, there is rougly 85% chance the system is at fault and only 15% of the time it is the individual employees fault |
