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10 Cards in this Set
- Front
- Back
- 3rd side (hint)
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CHANGE MANAGEMENT
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Cognitive Flexibility
Emotional Flexibility Dispositional Flexibility |
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Change Sponsors
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initiate change
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Change Agents
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for implementing change initiated by the change sponsor.
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Change Targets
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End Users
key players and stakeholders who actually undergo the change |
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Change Management Janseen Model
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1 Comfort
2. Denial 3. Confusion 4. Renewal |
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Elton Mayo (Levels of Change)
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Knowledge- easiest change to bring
Attitude- emotionally charged Individual- behavior- more difficult & time consuming Group behavior- Extremely difficult "we've always done it this way." |
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Directive Change Cycle
Starts with someone of position power |
immediate safety violation
significant time crunch morale history to resistance to change. |
Position power
Group Individual attitudes knowledge |
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Participative Change Cycle
Starts with someone of Personal Power |
The effective use of personal power becomes the influential
tool used to successfully complete the change cycle. |
Personal Power
Knowledge Attitude individual group |
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The Change Process
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Unfreezing (phase 1)
Changing (phase 2) Refreezing (phase 3) |
when at the freezing stage, if not working, go back to Unfreezing to create a new plan
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Diffusion of Innovation Histogram
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Innovators- Creative Thinker -2.5%
Early adopters 1st to do it -13.5% Early majority- gonna do it soon 34% Late majority-wait till i deploy- 16% Laggards are the last minute |
When 20% or more the change is unstoppable.
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