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10 Cards in this Set
- Front
- Back
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A product-focused process is commonly used to produce a) high-volume, high-variety products b) low-volume, high-variety products c) high-volume, low-variety products d) low-variety products at either high- or low-volume e) high-volume products of either high- or low-variety |
c) high-volume, low-variety products |
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Frito-Lay is to ____ focus as Harley Davidson is to ____ focus. a) process, repetitive b) product, repetitive c) repetitive, product d) process, product e) product, mass customization |
b) product, repetitive |
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In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except a) automation b) standardization c) tight quality control d) removing some services e) customization |
e) customization |
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Service blueprinting a) provides the basis to negotiate prices with suppliers b) mimics the way people communicate c) determines the best time for each step in the process d) focuses on the provider's interaction with the customer e) uses the schematic of a house to diagram a service process |
d) focuses on the provider's interaction with the customer |
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Goods made to order are typical of ____ and ____ approaches while goods made to forecast are typical ____ and _____ approaches. a) process, mass customization; repetitive, product b) product, mass customization; repetitive, process c) product, process; repetitive, mass customization d) repetitive, product; mass customization, process e) repetitive, process; mass customization, product |
a) process, mass customization; repetitive, product |
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Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. What is the crossover point between process A and process B? a) 50 units b) 200 units c) $2,500 d) $5,000 e) $9,500 |
a) 50 units |
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Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is TRUE? a) the crossover point is approximately 6667 units b) it is impossible for one process to have both of its costs lower than those of another process c) Process Y is cheaper than process X at all volumes d) Process X should be selected for very large production volumes e) Process X is more profitable than process Y and should be selected |
c) Process Y is cheaper than process X at all volumes |
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Which of the following is usually NOT one of the top considerations in choosing a country for a facility location? a) labor productivity b) exchange rates c) attitude of governmental units d) zoning regulations e) location of markets |
d) zoning regulations |
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____ and ____ are to key country success factors as ____ and ____ are to key region success factors. a) cultural issues, location of markets; site size and cost, zoning restrictions b) exchange rates, labor availability; site size and cost, environmental impact c) labor cost, currency risk; government incentives, proximity to customers d) land costs, proximity to customers; labor cost, air and rail systems e) all of the above are accurate relationships |
c) labor cost, currency risk; government incentives, proximity to customers |
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______ occurs when competing companies locate near each other because of a critical mass of information, talent, venture capital, or natural resources. |
Clustering |
