Ch 10 Bus 100 Intro To Business

Front 1

Intrinsic Reward

Back 1

The personal satisfaction you feel when you perform well and complete goals

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Extrinsic Rewards

Back 2

Something given to you by someone else as recognition for good work; extrinsic rewards include pay increases, praise, and promotions.

Front 3

Scientific Management

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Studying workers to find the most efficient ways of doing things and then teaching people those techniques.

Front 4

Time-Motion Studies.

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Studies, begun by Frederick Taylor, of which tasks must be performed to complete a job and the time needed to do each task.

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Principle of motion economy

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Theory developed by Frank and Lillian Gilbreth that every job can be broken down into a series of elementary motions.

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Hawthorne Effect

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The tendency for people to behave differently when they know they are being studied.

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Maslow's Hierarchy of Needs

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Theory of motivation based on unmet human needs from basic physiological needs to safety, social, and esteem needs to self-actualization needs.

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Motivators

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In Herzberg's theory of motivating factors, job factors that cause employees to be productive and that give them satisfaction.

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Hygiene Factors

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In Herzberg's theory of motivating factors, job factors that can cause dissatisfaction if missing but that do not necessarily motivate employees if increased.

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Goal-Setting Theory

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The idea that setting ambitious but attainable goals can motivate workers and improve performance f the goals are accepted, accompanied by feedback, and facilitated by organizational conditions.

Front 11

Management by Objectives (MBO)

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A system of goal setting and implementation; it involves a cycle of discussion, review, and evaluation of objectives among top and middle-level managers, supervisors, and employees

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Expectancy Theory

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Victor Vroom's theory that the amount of effort employees exert on a specific task depends on their expectations of the outcome.

Front 13

Reinforcement Theory

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Theory that positive and negative reinforcers motivate a person to behave in certain ways.

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Equity Theory

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The idea that employees try to maintain equity between inputs and outputs compared to others in similar positions

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Job Enrichment

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A motivational strategy that emphasizes motivating the worker through the job itself

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Job Enlargement

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A job enrichment strategy that involves combining a series of tasks into one challenging and interesting assignment.

Front 17

Job Rotation

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A job enrichment strategy that involves moving employees from one job to another.