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9 Cards in this Set
- Front
- Back
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What is the status up and up? |
An interface is ready to receive and send packets for frames; specifically it's line status and protocol status |
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What is the status "connected"? |
Single item status code listed by switch "show interface status" command with this status referring to a working interface |
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What does the "error disabled" status mean? |
An interface State on LAN switches that can be the result of one of many security violations |
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What is the term that refers to the process of taking what you know about a possible issue, confirming that there is a problem and determining which devices and cables could be part of the problem, and which ones are not part of the problem |
Problem isolation |
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What is a root cause? |
The reason why a problem exists, specifically a reason for which, if changed, the problem would either be solved or changed to a different problem |
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What is a duplex mismatch? |
On opposite ends of any ethernet link, the condition in which one of the two devices uses full duplex logic and the other uses half-duplex logic, resulting in unnecessary frame discards and re- transmissions on the link |
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What is The part of the process by which you fix the root cause of the problem so that the problem no longer exists in the context of troubleshooting methods? |
Resolve |
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Define escalate in the context of troubleshooting methods. |
A defined a business process by which the person assigned to troubleshoot a problem can move the problem on to another worker in cases in which the original worker cannot solve the problem, or the problem has a large impact and needs more attention |
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What are what are the steps for troubleshooting problems? |
Step 1- problem isolation and documentation Step 2- resolve or escalate Step 3- verify or monitor |
