Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
5 Cards in this Set
- Front
- Back
|
Identify who your customers are
|
* Internal Customers
* External Customers |
|
|
Ways you can interact with customers:
|
* Person-to-person
* Telephone * Internet e-mail *All forms of written communication * Fax |
|
|
The Self-Focus Company
|
Believes the customer exists to support the company
|
|
|
The Customer- Focus Company
|
Believes the company exist to meet thw customers need and expectations
|
|
|
What is customer service?
|
The process of meeting a customer's need and expectations, by providing a high level of quality service resulting in satisfied customers.
|
