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49 Cards in this Set
- Front
- Back
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German people are |
rude and loud |
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British people are |
polite and reserved |
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American people are |
polite and loud |
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German people sounds harsh because |
of their accent and they tend to be more direct which sounds less polite |
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mind "want" and say |
"Would like" -> Whats would you like... better is "I'd like" -> I'd like a cup of whater, please. |
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mind "I" and say |
"I'll" -> I'll call you tomorrow |
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... to the end |
"Please" -> could you pass me the report, please? |
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When someone thanks you... |
you should say... - You're welcome - Not at all - My pleasure - Don't mention it - No worries (Australia) but NOT "please"!!! |
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to start a request |
you should say... - I was wondering if... - I would really appreciate it if... - Would it be possible for me to... - Would it be all right if we... |
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use "just" for soften language |
- If you'll just wait a moment - Could you just take a seat? |
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use "maybe" for suggestion |
-Maybe you can take a look at this report. |
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polite expressions |
- "be affraid" - I'm affraid that... - I'm (so/dreadfully) sorry that... - We regret that...
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When you whish to complain politely... |
you use... - "seems" - There seems to have been mistake here. |
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Germans pronunciate ... |
v instead w z instead th |
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Was sage ich wenn... ... ich etwas nicht verstehe? |
I didn't understand your question |
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Was sage ich wenn... ... ich etwas wiederholt haben möchte? |
May you repeat that, please? |
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Was sage ich wenn... ... zu schnell gesprochen wurde? |
Could you speak slowly, please |
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Was sage ich wenn... ... ich nicht weiß, wie ich etwas auf englisch sage? |
What do you call that in English? |
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Was sage ich wenn... ... zu leise gesprochen wird? |
Speak up, please. |
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Was sage ich wenn... ... ich etwas erklärt haben möchte? |
What does... mean? |
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Was sage ich wenn... ... ich wissen will wie etwas ausgesprochen wird? |
How do you pronounce this word? |
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Was sage ich wenn... ... wenn ich etwas übersetzt haben möchte? |
Could you translate that, please? |
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Was sage ich wenn... ... ich wissen will, wie etwas geschrieben wird? |
How do you spell that word? |
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Was sage ich wenn... ... ich wissen will, ob ich es richtig geschrieben habe? |
Is this right? |
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Why do English people jokes in problem situation at meating? |
to disstress a little bit Humor is very important for them. |
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British people say often "yes" which means "no" but why? |
They don't like disagreeing directly because it seems to be unpolitely. |
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when you are late in meetings in the USA you should |
Phone your businesspartner an inform them about your lateness. |
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If a meeting is in a restaurant discussion should beginn if |
everyone takes seat and ordered. |
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First you should speak about... |
speak about business and after that about social things |
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If you meet a women in management position... how do you react? |
- don't be suprised -give a firm handshake but don't crush fingers - during handshake look in the eyes - don't ask her about private things, don't film her or make suggestive or sexual marks |
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change your business cards if... |
... someone is asking for or you offer someone over your card but both after meeting! |
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If you are greating someone what should you do? |
-stand up -look in the eyes and -give a firm handshake -and introduce yourself with your name and surname |
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What should you do if you show the location to your businesspartner? |
go ahead because he is not familiar with the surrounding. |
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What should you do if your phone ring during meeting? |
leave the room but you should normally take your phone off |
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Mr |
for all men |
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Mrs |
for married women |
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Miss |
for unmarried women |
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Ms |
for all women (businesswomen) |
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What should businesspeople wear in a workplace with an open culture? |
They can wear what they want. there is no dresscode. |
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What should businesspeople wear in a workplace with a relaxed culture? |
-casual clothes -no uniforms -men in sport shirts and no tie -women in pants |
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What should businesspeople wear in a workplace with a corporate culture? |
- uniforms - men in shirt and tie (shirt into trousers) (suit should conservative in navy or chorcoal grey) - women in trousers an shirts or dress |
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When you are in front of an audience than you should not |
fold your arm |
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when you are giving a presentation |
you should not grasp the lectern |
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as a part of your communication toolbox you should use... |
your hands |
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Eye contact is important except for |
Japanese people |
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look |
comfortable |
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improve your communication skills by |
practising with an expert or friend |
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thing about questions |
you would like to ask |
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What is smalltalk? What should you do and what not? |
- a short interview to find a job - help to prepare for real job interview - should never talk about sex, politics, money and religion - listen to your smalltalk partner - ask question which are not borring or answering with "yes" or "no" |
