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20 Cards in this Set
- Front
- Back
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What are the 3 phases of the 3 x 3 writing process? |
- Prewrite - Write - Revise |
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What are the 3 subphases of prewriting? |
- Analyze - Anticipate - Adapt |
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What does one do in the analyzing subphase? |
Decide your purpose.
Ask:
What do I want the receiver to do/believe?
What channel is best? |
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What does one do in the anticipating subphase? |
Profile the audience.
Ask:
What does the receiver already know?
Will response be positive/negative/neutral? |
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What does one do in the adaptation subphase? |
Use techniques to adapt to audience and anticipate their reaction. |
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What are the 3 subphases of writing? |
- research - organize - compose |
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What does one do in the research subphase? |
Gather data to provide facts.
Use company files, previous correspondence, and the internet.
Ask:
What do you need to know to write this message? |
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What does one do in the organization subphase? |
Group smaller facts together.
Outline your plan and make notes. |
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What does one do in the composition subphase? |
Prepare a quick first draft. |
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What are the 3 subphases of revising? |
- revise - proofread - evaluate |
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What does one do in the revision subphase? |
Edit first draft to be clear, conversational, concise, and reable. |
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What does one do in the proofread subphase? |
Find errors in spelling, grammar, and punctuation. |
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What does one do in the evaluation subphase? |
Ensure message achieves purpose.
Ask:
Does this message appeal to my audience?
Is it appropriate?
Does this message achieves my purpose? |
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Describe the direct pattern |
The main topic comes before the details, explanation, and evidence.
Used when reader is expected to be pleased, interested, or neutral.
Used to inform, request information, and in most routine messages. |
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Describe the indirect pattern |
The main topic comes after the details, explanation, and evidence.
Used when reader is expected to be displeased, uninterested, or hostile.
Used to persuade or break negative news. |
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What composes an email/memo message? |
- an informative subject line - an opening that reveals main idea immediately - a body that justifies main idea - a call to action, closing thought, or summary - name/contact info |
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When would you use a hard copy memo over an email? |
To establish a more permanent record or formality. |
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What are the three different types of messages usually sent as business communications? |
- information and procedure messages - request and reply messages - confirmation messages |
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Describe an information and procedure message |
A message that conveys an idea so clearly that no further explanation is required. Procedures are usually written in numbered steps. |
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Describe a request message |
A message requesting something from the reader.
If in the same organization, a direct approach is usually used.
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